1 of 1 Remote Proactive Monitoring Jobs in the East Midlands

requests, and ensuring customers receive an excellent level of service in line with SLAs. This is a varied role that covers End User Support, Infrastructure, Networking, Cloud Services, and proactive monitoring. While you don’t need to be an expert in every area, you should be eager to learn, adaptable, and passionate about delivering first-class technical support. Established … bring that positive impact home. What You’ll Do: L2 Service Desk Analyst Investigate and resolve incidents and service requests in line with ITSM processes. Respond to alerts from monitoring tools (e.g., Logic Monitor) and address underlying issues. Implement technical changes, preparing and presenting to CAB when required. Support patch management, event management, and proactive monitoring activities. More ❯