2 of 2 Remote/Hybrid Problem Management Jobs in the East Midlands

Microsoft Endpoint Manager, and SCCM (Configuration Manager) across multiple sites. The successful candidate will operate as a 3rd line escalation point, supporting complex incidents, problem management, and EUC platform improvements Key Responsibilities Provide 3rd Line Support for EUC, Endpoint, and Microsoft 365 related issues Act as a senior … escalation point for complex incidents and problem management Administer and support Microsoft 365 (M365/Office 365) including Exchange Online, Teams, SharePoint Online, OneDrive Manage Intune/Microsoft Endpoint Manager including device compliance, configuration profiles, security baselines, and Windows 10/Windows 11 endpoints Support and maintain SCCM ...

team and take ownership of our ServiceNow platform. This role is a mix of administration and development , with a strong focus on ITSM , particularly Problem and Change Management , as well as platform configuration and upgrade support. You’ll play a key role in ensuring ServiceNow is stable, well … closely with IT and wider stakeholders. Key Responsibilities Administer, configure, and support the ServiceNow platform Configure and maintain ITSM modules, with a focus on Problem Management and Change Management Support and contribute to ServiceNow upgrades , patches, and releases Develop and enhance workflows, forms, business rules, UI policies ...