2 of 2 Remote/Hybrid Problem Management Jobs in the East Midlands

Data Platform and own platform design and supplier relationships. Maintain platform availability, capacity and configuration, managing risk and downtime. Lead incident and problem management, ensuring root cause analysis and timely resolution. Support operations with appropriate out of hours cover. Ensure proactive monitoring, patching, upgrades and adherence to change … processes. Provide technical support to projects and cross-functional teams. What you'll need to succeed Proven experience in technical leadership or management roles. Strong background in incident, request, change and problem management to SLA. Must have experience with terraform. Experience implementing cloud technologies using Azure. Hands ...

DHCP, and networking Assist with ticket triage during high-volume periods Collaborate with internal teams and external suppliers Contribute to service improvement and problem management initiatives A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role also … week for a five-day working week SKILLS AND EXPERIENCE REQUIRED Experience in a 2nd Line IT Support role Strong ITSM and ticket management experience - FreshService is a plus Proven ability to resolve technical issues end-to-end Solid knowledge of Windows environments and user support Experience with Microsoft ...