2 of 2 Remote/Hybrid SMS Jobs in the East Midlands

Retention Manager (Donor Engagement)

Hiring Organisation
Harnham - Data & Analytics Recruitment
Location
Nottingham, Nottinghamshire, United Kingdom
Employment Type
Full-Time
Salary
£50,000 per annum
across key audience segments, including one-off donors, regular givers, major donors, and lapsed supporters. Design and optimise multi-channel donor journeys spanning email, SMS, web, social media, messaging platforms, and other engagement channels. Lead donor onboarding, stewardship, re-engagement, and feedback initiatives to improve retention and lifetime value. Analyse ...

CRM Manager

Hiring Organisation
Harnham - Data & Analytics Recruitment
Location
Nottingham, Nottinghamshire, United Kingdom
Employment Type
Full-Time
Salary
£45,000 - £50,000 per annum
improve engagement and retention. CRM & Journey Development Use donor data and audience insights to develop segmented communication strategies. Build multi-channel journeys across: Email SMS WhatsApp Web Social media Telemarketing Develop testing plans to understand what drives repeat donations and supporter loyalty. Analytics & Performance Monitor retention and engagement KPIs. Develop … programmes. Experience building retention functions or strategies from scratch. Tech The charity is open on background and tools, but currently uses: Engage CRM SendGrid SMS platforms Tool experience matters less than understanding retention, engagement, and customer journeys. Why this role? Brand-new role with genuine ownership. Opportunity to build ...