2 of 2 Remote/Hybrid Service Analyst Jobs in the East Midlands

Service Desk Analyst - 1st/2nd line - Nottingham - Hybrid Working IT Service Desk Analyst with strong experience in an IT helpdesk or service desk support role is required by a leading company in Nottingham. In this role, you will be the first line of support … deliver on deadlines Enthusiastic, hardworking and a team player Job Role Responsibilities: Provide 1st/2nd Line IT Support via phone/email/service management tools Building and configuring desktops Provide Microsoft Office 365 support Carry out Active Directory tasks Able to support users remotely and on-premises ...

passing them off Escalate intelligently to 2nd and 3rd line when needed, working closely with senior engineers Deliver a genuinely high standard of service, aligned to SLAs You’ll also get exposure to group wide IT projects and access to multiple training courses to keep developing. What … need the basics nailed: 12+ months’ experience in a busy IT Helpdesk/1st Line Support role Confident communication and strong customer service skills Experience with Windows 10/11, Microsoft 365, Active Directory, MS Office A basic understanding of TCP/IP and networking ITIL awareness The setup ...