3 of 3 Service Delivery Manager Jobs in the East Midlands

Technical Service Delivery Manager Hybrid - Locations: Northampton, Manchester, Wiltshire Are you a customer-obsessed IT leader with a knack for managing complex service environments and building long term client relationships? We're currently recruiting for an experienced Technical Service Delivery Manager to join a fast-growing organisation. You'll be the critical link … between technical delivery teams and high-profile enterprise clients. Key Responsibilities: Own service delivery excellence : Ensure operational targets and contractual obligations are consistently met, with strict adherence to ITIL practices (Incident, Problem, Change, CSI). Be the escalation point : Provide technical guidance across Microsoft, O365, AD, Azure, AWS, networking (WAN, LAN, SD-WAN, Wi-Fi), and infrastructure. … Support technical teams in resolving escalations quickly and effectively. Lead customer engagement : Run regular service review meetings, provide clear reporting, and build long-term relationships by understanding client goals, challenges, and success metrics. Confidently handle conversations up to C-level. Drive data-driven reporting : Monitor and report on SLA metrics, create service reports, and support licensing, capacity, and More ❯

Service Delivery Manager - Chetwynd Barracks 40 hours per week, Monday to Friday | £45,000 Per Annum Are you ready to take the next step in your career with a company that values your talent, invests in your future, and empowers you to make a real difference? We're currently recruiting a Service Delivery Manager … Facilities, and Retail services on base. This is a fantastic opportunity for someone looking to grow within a supportive, forward-thinking organisation. What you'll be doing As a Service Delivery Manager , you'll play a key role in ensuring smooth, high-quality service delivery across all operational areas. You'll inspire and manage a … diverse team, drive continuous improvement, and uphold our strong commitment to safety, service, and customer satisfaction. Your main responsibilities will include: Leading and motivating teams across Facilities, Catering, and Retail to deliver exceptional service Managing resources, labour, and budgets efficiently Monitoring service standards and identifying opportunities for improvement Overseeing third-party suppliers to ensure compliance with SLAs More ❯

and bonded logistics services, as well as value-added services, such as online visibility and systems integration, pallet management, and supply chain management. Job Description Joining Culina Group as Service Delivery Manager, you will be responsible for the Management and efficiency of day to day operation of the Group IT Service Delivery Function.Effectively monitor, control … and support service delivery, ensuring systems, methodologies and procedures are followed. Shifts: Monday to Friday Key Duties; Manage the delivery of IT services to one or more business units that Group IT supports. Ensure that IT services are delivered to meet or exceed agreed SLAs and that they are aligned with the business requirements. Working closely with … the Infrastructure and IT Operations teams to assure a stable, reliable and pro-active IT Infrastructure service Act as the interface between the business and IT, ensuring that business service requirements are understood and IT services are aligned to meet those requirements. Manage the service processes related to the business units you support. Track operations and projects More ❯