5 of 5 Remote Service Delivery Manager Jobs in the East Midlands

Social network you want to login/join with: Our Managed Service team operates services on behalf of clients, adopting and managing their existing IT landscape and supporting the adoption of modern platforms and ways of working. We're dedicated to empowering brilliant people to do amazing things. Our client-centric approach calls for innovative people, with a passion … for continual improvement to join our expanding Service Management Capability and Managed service team to support our continued growth. We are current looking for a Service Delivery Manager to join us. Our Service Delivery Managers will: Lead one or more managed service engagements for BJSS clients. Build strong client relationships which fosters … a partnering approach to Service Delivery Manage the day-to-day operation and support of one or more BJSS clients using ITIL processes e.g. Incident, Request fulfilment, Problem, Access Management, Event, Change Management, Release Management, both from our BJSS offices and at Client sites, as required. Ensure client reported issues are logged and maintained in the service More ❯

Location: Nottingham Reporting to: Service Desk Manager Job Purpose: As a Service Delivery Manager, you will oversee the entire client lifecycle experience, striving to meet and exceed operational metrics while fostering strong internal and external partnerships. Your role will involve identifying and implementing service delivery improvement initiatives that enhance efficiency and elevate the … client experience. Duties and Responsibilities: Primary Client Interface: Serve as the main point of contact for senior client stakeholders, managing all operational issues related to service and project delivery. Service Improvement Plans: Develop and execute comprehensive service improvement plans to address client issues and consistently exceed expectations. Client Requirements and Escalations: Accurately translate client requirements, issues, and … performance and identify areas for improvement. Cross-Functional Collaboration: Work closely with cross-functional teams to pinpoint and implement enhancements for both operational and client efficiency. Performance Management: Oversee service and agreement performance, ensuring alignment with client expectations and contractual obligations. Information Security Compliance: Adhere to the company’s Information Security Management System (ISMS) and all related policies to More ❯

Join to apply for the Service Delivery Manager role at The NAV | 365 People (TNP, a Node4 Company) . Become a change maker and join Node4. We have a committed, talented, and diverse workforce that is growing all the time. As we expand through growth and acquisitions, we focus on what matters most — our people . We … want you to grow, learn, and evolve with us. About The Role The Service Delivery Manager is responsible for developing and maintaining strong client relationships to ensure client satisfaction. You will oversee various ITIL-related and client relationship duties, managing multiple client accounts in collaboration with the Account Manager and the wider Node4 team to deliver … Exceptional Service as a Standard”. This role involves multi-department coordination, focusing on delivering exceptional service to new and existing clients. You will act as the main contact for service delivery issues within your accounts. What will you bring? Qualifications: English & Maths GCSE, grade C or above (or equivalent). ITIL qualifications. Security Clearance (desired More ❯

and evolve alongside us. Whether you're just starting your career or looking to progress as an industry professional, Node4 has a place for you. About the role The Service Delivery Manager is responsible for developing and maintaining strong client relationships to ensure client satisfaction. You will oversee various ITIL-related and client relationship duties, managing multiple … client accounts. You will work closely with the Account Manager and the wider Node4 team to deliver 'Exceptional Service as a Standard'. This role involves coordinating across departments to deliver exceptional service for new and existing clients. You will act as the main point of contact for service delivery issues related to your assigned … accounts. What will you bring? Qualifications: English & Maths GCSE, grade C or above (or equivalent). ITIL qualifications. Security Clearance (desired depending on account). Experience as a Service Delivery Manager or similar role. Proficiency in MS Office (Word, Excel, PowerPoint, Outlook). Excellent communication skills (verbal, written, face-to-face). Effective time management skills. Exceptional More ❯

Service Planning & Delivery Manager Service Planning & Delivery Manager Apply locations Ascot Drive Derby Location: Derby with Hybrid working options Company: Arriva Road Transport Services (ARTS) Salary: £28,325 + on call About Us: At Arriva Road Transport Services, part of Arriva UK Trains, we’re passionate about delivering seamless transport solutions. We manage all … EU driving regulations. Source reliable and high-quality taxi, bus or coach suppliers. Liaise with internal and external customers, attending meetings to ensure smooth operations. Analyse Data to optimize service delivery and react to any changes in train schedules effectively. Maintain Our Taxi Database, coordinating bookings and managing relationships with reliable operators. Seek New Business Opportunities to expand More ❯