6 of 6 Remote Support Engineer Jobs in the East Midlands

I'm looking for a Technical Support Engineer to join an award-winning Cyber Security solutions business based in Lutterwrth, Leicestershire. Role Purpose: Provide 1st and 2nd line IT support across the UK and US offices, ensuring high system availability and user satisfaction. Support a range of internal infrastructure including servers, networks, cloud platforms, mobile devices … and corporate systems in line with ISO and ITIL standards. Key Responsibilities: Deliver 1st/2nd line support via the internal service desk Assist with 3rd line support and technical projects under supervision Install, configure, and maintain IT hardware, software, and networks Manage service requests and incidents in line with SLAs Liaise with suppliers for IT equipment and … services Contribute to internal knowledge base Participate in on-call rota (extended support hours/weekends) Ensure compliance with internal processes and documentation standards Role Requirements: 3+ years in a similar IT support role Strong knowledge of Windows OS/server platforms, networking, VPNs, and mobile devices Experience with Linux, OS X, virtualisation (e.g., VMware), backup solutions, Azure More ❯

Job Role: 3rd Line Support Engineer Job Type: Permanent, Hybrid (2 days WFH) Industry: IT/FMCG Location: Worksop, Nottinghamshire Salary: £45,000 to £55,000 per annum + Car Allowance + Bonus Profile – 3rd Line Support Engineer Our client is a leading figurehead in the UK food sector, with an unparalleled pedigree dating back to … the early 18th century. Job Role – 3rd Line Support Engineer Our client is seeking a highly experienced 3rd Line Technical Support Specialist to join their Technical Services team. Candidates will have a strong background in 3rd line support, focusing on incident and service request management, delivering exceptional service to our business. Duties – 3rd Line Support Engineer • Ensure all operational activity is in line with group Enterprise Architecture principles, polices and guidelines • Provide innovation and advice on the technologies used to support and run company environments. • Carry out upgrades and maintenance to the technologies used to support and run Premier environments in-line with manufacturer's recommendations. • Ability to work across organisational More ❯

and create innovative digital products that make information more accessible and useful, enabling people to achieve more. As a member of our Production Team, and one of our IT Support Engineers, you will work with the wider teams and under the direction of the IT Support Manager to ensure that our software solutions and customers receive excellent technical … support. The IT Support Engineer will act with reliability, maintain strict confidentiality, adhere to all Company policies and procedures and be a champion of the Company Values at all times. Location Headquartered in the North Lincolnshire village of Kirmington, we also have offices in Hull, East Yorkshire and fully support a remote working schedule. Accountabilities You will … play a key role in the following tasks: Progressing service desk tickets independently and collaboratively via our Jira support system Analyse bespoke application issues and provide solutions Learn and configure new features within our application Proactively identifying recurring customer issues and suggesting improvements to the knowledge base Performing routine maintenance tasks on servers to maintain optimal performance Reviewing audit More ❯

Field Support Engineer £25k - £28k Are you an experienced Field Support Engineer looking for a role that blends onsite and remote support? Do you enjoy providing hands-on technical assistance while also troubleshooting issues remotely? Are you confident handling Level 1 & 2 support across a variety of technologies? For this role you must have … a full driving licence If so, this Field Support Engineer (BAU) role could be the perfect fit for you! About the Role We are looking for a Field Support Engineer to provide technical support across three customer sites: Dewsbury, West Yorkshire, Derby, Derbyshire, Northampton, Northamptonshire You will be required to attend these locations three days … a week, with the remaining two days spent working remotely as part of the service desk team. This role involves a mix of onsite support, Level 1 & 2 troubleshooting, and remote assistance, ensuring seamless IT operations for end users. What You Will Be Doing: Onsite Support: Attend customer sites to resolve technical issues and provide user support. Accurately More ❯

motivated individuals who want to make a positive change and a lasting impact on the tech world. Position Summary: We are seeking a detail-oriented and customer-focused L2 Support Engineer with a strong grasp of REST APIs an intermediate understanding of Linux operating systems/core functionality and ideally foundational skills in OpenStack and Kubernetes. The ideal … candidate will be adept at troubleshooting, managing incoming support queries, and delivering exceptional customer service and communication whilst being documentation-minded and solution-focused. Key Responsibilities: Customer Support/Experience: Provide timely and effective technical support through various channels (email, phone, chat), ensuring excellent communication with both internal and external stakeholders with a focus on quality of … experience. OpenStack & Kubernetes: Support and troubleshoot basic issues related to OpenStack and Kubernetes deployments, working collaboratively with engineering teams as needed. REST APIs: Assist customers in understanding, integrating, and troubleshooting REST API calls and interactions as well as utilising API commands to facilitate support operations. Issue Diagnosis: Analyse log files, script outputs, and command-line feedback to identify More ❯

Job Title: Junior Cloud Support Engineer Location: Mansfield Salary: Up to £30,000 per annum Employment Type: Full-time, Permanent Right to Work: Applicants must have full UK work rights (we are unable to offer visa sponsorship) About the Role: We are looking for a proactive and technically-minded Junior Cloud Support Engineer to join our … growing team. This is a fantastic opportunity for someone with solid first-line support experience and some exposure to second-line support to develop their skills further in cloud technologies, specifically within the AWS ecosystem. Company Overview: Crypto for On and Off Fiat exchanges of funds (a payment gateway) - converts normal currency into crypto, and then back again … so people can use their crypto to buy things from various different websites. Key Responsibilities: Provide first-line support to users, triaging and resolving basic technical issues. Assist with second-line support tasks, escalating complex issues where necessary. Monitor cloud infrastructure and respond to alerts. Work closely with senior engineers to support and maintain AWS environments. Document More ❯