1 to 1 of 1 Support Team Leader Jobs in the East Midlands with Remote Work Options

Required: Experience as a Support Team Lead within Software environment Expanding Global Software House requires a Support Team Lead with experience leading, mentoring and training a Software Support team to ensure a first-class support solution … to customers. The Role: Your key responsibilities will be to manage the support team, providing technical assistance, training and mentoring, as well as managing the team workloads and rotas, etc. You will also ensure that support aligns with agreed SLAs and become … of escalation for any major client issues, helping to put out any fires along the way. Your Skills: 2 years+ within a Software Support Team Lead role Experience of training/leading junior staff, including managing workload, shift rotas, etc Proven IT Software Support more »