Head of Operations - MSP
- Location
- Wadhurst, England, United Kingdom
addressed. Produce weekly operational reporting covering ticket volumes, SLA performance, backlog, project status and capacity, and monthly reporting on utilisation, chargeable time and cost of delivery. Oversee the day-to-day financial operations of the business, including purchasing, supplier invoices, client billing, chargeable time, expenses and cost control … improves in line with agreed development objectives. Process improvement: Repeat issues, unclear ownership and weak handovers are identified and resolved through documented process. Operational control: Procurement, logistics and supplier activity are controlled, tracked and aligned with delivery requirements. Owlis alignment: Operational reporting, standards and systems usage meet Owlis group ...