3 of 3 Remote Customer Experience Jobs in East Sussex

Job Title: Quality Assurance Team Manager – Customer Experience Location: Brighton (Hybrid) Salary: Circa £32.5k + Benefits Type: Full-time, Permanent Be part of a fast-growing, tech-driven company that's transforming customer experiences across the UK. We’re looking for a Quality Assurance Team Manager to join a thriving customer experience department. You’ll … with a high-performing, supportive team focused on delivering exceptional service and championing continuous improvement within a contact centre environment.This is a fantastic opportunity for someone with team management experience, a background in customer service or sales, and a passion for using data and insights to drive change. The Role In this role, you’ll be responsible for … leading a team within the QA function — overseeing quality assessments, analysing customer interactions, and presenting actionable insights to improve performance, compliance, and customer outcomes.You’ll run root cause analysis, coaching sessions, and use speech analytics tools to ensure the highest quality standards are consistently met. Key Responsibilities Lead, coach and develop a team of QA specialists, helping them More ❯

specific strategic and high impact projects or programmes of work for Hastings, supporting operations and commercial teams to deliver significant indemnity and operational savings and provide a market leading customer experience. By partnering closely with the relevant business leaders, you will be accountable for the design, development and deployment of one or more projects and programmes. You will be … to prioritise change to best meet the business need and to that end, you will lead a project team including process design resources, digital resources, operational delivery managers, data, CX and other resources as required to meet their goals. Job details - you'll need to have demonstrable experience in: Leading and managing end to end transformation projects and programmes … including automation and decisioning via straight through processing Once core functionality is delivered on a project, transitioning into a continuous test and learn state to optimise the commercial and customer outcomes over the long term Essential skills we would love you to have: Substantial experience in a transformational leadership role with a background in Lean Six Sigma, Agile More ❯

Lead Data Engineer £75,000-£85,000 ️ AWS, Python, SQL, Airflow Brighton, hybrid working Analyse customer behaviour using AI & ML We are partnered with a private equity backed company who provide an AI-powered, guided selling platform that helps businesses improve online sales and customer experience. They are looking for a Lead Data Engineer to lead a small … the team and with stakeholders. Technology Leadership: You will guide strategic decision-making regarding technology and architecture, ensuring solutions are scalable, cost-effective, and flexible enough to meet diverse customer needs. What they are looking for Strong commercial experience in a Senior Data Engineering role. Comfortable owning and delivering technical projects end-to-end. Strong in Python, SQL … and cloud platforms (AWS or comparable). Experience with Airflow, Snowflake, Docker (or similar). Familiarity with coaching and mentoring more junior engineers, leading 1-1s and check ins. Wider tech stack : AWS, Python, Airflow, Fivetran, Snowflake, Looker, Docker. What's in it for you Medicash healthcare scheme (reclaim costs for dental, physiotherapy, osteopathy and optical care) Life More ❯