2 of 2 N-able Jobs in East Sussex

subject to operational and project requirements. Core systems: Microsoft Dynamics 365 for customer, case, project and service records; N-able for monitoring, remote management, alerting and support visibility. Other systems: Microsoft 365 administration portals, Entra, Intune, Defender, Exchange, SharePoint, Teams, client infrastructure systems, vendor portals, documentation systems … client environments, identify technical risks, document findings and recommend practical mitigation steps. Lead or support platform integrations across Microsoft 365, Entra, Intune, Defender, N-able, networking, endpoint management, VoIP, backup and client infrastructure. Act as a senior escalation point for complex helpdesk issues requiring deeper technical investigation ...

attendance at client sites or Owlis group meetings as required. Core systems: Microsoft Dynamics 365 for case, project, service and customer records; N-able for monitoring and endpoint management; operational reporting and management information used by CenCom and Owlis. Other systems: Microsoft 365, SharePoint, Teams, documentation systems, supplier … challenge estimates and priorities without performing the engineering. Experience of administering or configuring PSA and RMM tooling, preferably Microsoft Dynamics 365 and N-able or equivalents. Understanding of ITIL-aligned service management practices, applied proportionately to a small business. Calm and credible communication with clients during escalations ...