2 of 2 Remote/Hybrid Performance Metrics Jobs in East Sussex

technical teams can perform at their best. You'll be leadership focused, centred on managing people, processes, workload planning and service quality. Overseeing team performance, resource allocation, service delivery and operational effectiveness you'll ensure tickets and requests are managed efficiently and client expectations are consistently met. You will … drive service improvements, monitor key performance metrics and help build a culture of accountability, collaboration and continuous improvement, collaborating closely with technical specialists and business leaders. Location/WFH: You'll join the team based near Tunbridge Wells (parking available), three days a week with flexibility to work ...

product improvements. Key areas of responsibility include: Leading, coaching and developing the support team Managing escalated customer support issues Improving support processes, standards and performance measures Acting as a key voice for customer feedback and support insights Working closely with Product, Engineering and Customer Success teams Identifying opportunities … customer support environments Support and CRM platforms such as Freshdesk, HubSpot or similar tools Support workflows, automation and process improvement Customer support reporting and performance metrics AI and automation within support environments Building effective working relationships across customer-facing and technical teams Why Apply? This is an opportunity ...