Quality Assurance Team Leader (Associate)
- Hiring Organisation
- Capital One UK
- Location
- Mayfield, Derbyshire, United Kingdom
- Employment Type
- Permanent
- Salary
- GBP Annual
recognition of achievements Create a customer-centric culture within the team with a balanced focus on customer outcomes as well as compliance and process adherence Drive performance management activities including quality reviews, productivity analysis, and timely interventions for underperformance. Monitor and report on team effectiveness, ensuring accurate data … built early and reinforced through ongoing learning Prioritise workloads, align resources effectively, and support delivery of change activity. Lead your team through change, supporting process improvements, automation initiatives, and continuous optimisation of operations Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring ...