Excellent understanding of Group Policy, DNS and DCHP fault finding Dealing with WAN, remote connectivity, VIOP systems, VPNs and network security Firewall/Network installations and fault finding (Sophos, Cisco) Microsoft SharePoint and Teams migrations Knowledge of Cyber Security best practices Dealing with customers - customer service skills Active directory Fault tolerant networks Windows Desktop operating systems Cloud Services - Microsoft More ❯
Excellent understanding of Group Policy, DNS and DCHP fault finding Dealing with WAN, remote connectivity, VIOP systems, VPNs and network security Firewall/Network installations and fault finding (Sophos, Cisco) Microsoft SharePoint and Teams migrations Knowledge of Cyber Security best practices Dealing with customers - customer service skills Active directory Fault tolerant networks Windows Desktop operating systems Cloud Services - Microsoft More ❯
goes beyond ticket resolution—it’s about fostering a culture of collaboration, continuous learning, and knowledge sharing through swarming and mentorship. You’ll support a diverse infrastructure, including Windows, Cisco, Fortinet, Intune, Azure, Active Directory, SQL, Rubrik, Hyper-V, Meraki, and Cybersecurity . The ideal candidate will combine deep technical expertise with a passion for problem-solving and helping … others grow. Key Responsibilities Deliver high-quality technical support via phone, service desk, chat, or in-person interactions. Troubleshoot and resolve issues across: Windows OS & applications Networking (Cisco/Meraki/Fortinet) – TCP/IP, DNS, DHCP, VPN Microsoft Azure & Intune environments Active Directory & Group Policy administration Hyper-V virtualization Cybersecurity best practices Lead or actively engage in swarming … of incidents and service requests. Required Skills & Qualifications Proven experience in technical support/Infrastructure duties (multi-site or enterprise preferred). Strong expertise in: Windows OS & desktop environments Cisco & Meraki networking Fortinet firewalls Excellent troubleshooting and problem-solving abilities. Strong customer service mindset with clear communication skills. A collaborative approach , with the ability to mentor and guide others. More ❯
