reliability are critical. You’ll own day‐to‐day IT service delivery , lead site‐based support, and manage a mixed estate across Microsoft 365 , Windows infrastructure , networks , and manufacturing systems such as MES , SCADA , and OT connectivity. You’ll also drive improvement projects—standardisation, resilience, security uplift, and supplier … service delivery: ITIL -aligned incident , problem , and change management , SLA performance, and operational reporting. Manage site infrastructure: Windows Server , Active Directory , Group Policy , Microsoft 365 , identity, endpoint management, patching and backup. Own connectivity and plant networking: LAN/WAN , Wi‐Fi , VPN , switching/routing, VLAN segmentation , and resilience ...