2 of 2 Remote/Hybrid 1st Line Support Jobs in the East of England

client, a fast-growing, technically driven Managed Service Provider (MSP) is looking for a 1st Line Support Engineer to join their expanding team. This is an exciting opportunity to join a company who invest heavily in their technical team and will enable you gain exposure … collaborative, forward-thinking environment. This role is based at our client’s offices easily accessible to the North London/Hertfordshire areas. As a 1st Line Support Engineer, you’ll be the first point of contact for technical issues across a diverse client base. ...

with cutting-edge technology and expert support. From managed services to cybersecurity, we've got your IT needs covered. Responsibilities: Take all incoming support calls (Support Queue), 3CX will ring agents with the lowest call count first to ensure call answering is balanced Log tickets … issues raised that are not fixed on first contact (unless otherwise agreed with the client) Monitor your Task Board daily Escalate to Second Line when necessary Attend weekly helpdesk meeting Required skills: Windows Server inc. Hyper V, AD, DHCP, DNS Strong PC experience Windows/OSX Router/ ...