2 of 2 Remote/Hybrid 2nd Line Engineer Jobs in the East of England

growing, independent MSP supporting SMEs across London and the South East is looking for a talented 2 Line Service Desk Engineer to resolve complex technical issues, deliver infrastructure and Microsoft 365 projects, and help mentor the 1 Line team. This is office based … Troubleshoot hybrid environments, Active Directory, Entra ID and Intune. Improve automation, documentation and service quality using HaloPSA, NinjaOne, CIPP and Hudu. Coach 1 Line engineers and share technical knowledge. What we're looking for 3+ years' commercial IT support experience, ideally within an MSP. Strong Microsoft 365, Windows ...

Title: Second Line Helpdesk Engineer Location: Hybrid working, Norfolk We have an exciting opportunity with an established & still growing organisation who offer great training for a second line helpdesk engineer. This company can offer an attractive hybrid working pattern and offer a great benefit … package. They are a leading provider within their specialised sector. Responsibilities: Provide second line technical support across a broad range of hardware, software, and network issues. Troubleshoot and resolve escalated incidents within agreed SLAs. Support users with operating systems (Windows, MacOS), Microsoft 365 etc. Administer Active Directory, network ...