Sr. Technical Account Manager, Payment Processing
Braintree, Essex, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Supercash
payment orchestration layer and enhancing our resilience, cost efficiency, and fraud prevention capabilities. As a TAM, you'll act as the bridge between engineering, product, and external vendors-translating business needs into robust technical solutions. You'll be instrumental in establishing alerting and monitoring systems for MID health, dispute thresholds, retry logic, and processing costs. You will also help … Call): Participate in the TAM on-call rotation, responding to alerts with urgency, coordinating troubleshooting, and driving incidents to resolution while documenting post-mortems and recommendations. Build for Reliability & Continuity: Document fallback scenarios and potential vendor replacements. Track SLAs, vendor performance, and incidents to support business continuity planning. Champion Observability and AI Adoption: Deploy AI-based anomaly More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: