2 of 2 CAFM Jobs in the East of England

availability 3rd Line Support & Escalation Act as escalation point for complex 2nd/3rd line incidents Provide expert support for business-critical systems (e.g. CAFM and estates platforms) Diagnose and resolve infrastructure, application, and network issues in line with SLAs Vendors & Documentation Work closely with external vendors and service providers ...

skills, attention to detail, and excellent communication. Key Responsibilities Answering incoming calls and emails from clients and tenants Logging reactive maintenance jobs onto the CAFM system Scheduling engineers and subcontractors Monitoring job progress and ensuring SLA compliance Raising purchase orders and processing invoices Updating clients with job status reports Supporting … administrative duties Ensuring accurate record keeping and system updates About You Previous experience in a Helpdesk, FM, or property maintenance environment preferred Experience using CAFM systems (e.g., Concept, Maximo, Planet FM, etc.) desirable Strong administrative and organisational skills Confident communicator with good telephone manner Ability to prioritise workload ...