Service Perfomance Manager
- Hiring Organisation
- Leonardo
- Location
- Basildon, Essex, UK
leading service performance reviews, using data insights to identify trends and optimisation opportunities, and fostering a culture of ongoing enhancement and operational excellence. Oversee CMDB management by ensuring accuracy, completeness, and governance of the CMDB, maintaining effective CI relationships to support change and incident management, and working with stakeholders … skills. Proven ability to manage a mixture of internal and external challenges to meet business outcomes. Expertise in Risk Management, Capacity Management, Continuous Improvement, CMDB governance, Service Availability, and Operational Governance. ITIL qualified or experienced working within ITIL-aligned environments. Ability to analyse complex information and make effective, evidence-based ...