1 of 1 Remote IT Support Analyst Jobs in the East of England

Summary of Role: Reporting to the Workplace Services and Service Desk Manager, this role requires an individual who can adapt as the organization sets up a new office to support significant business growth. This is a fantastic opportunity to join a new area within our business. You will champion excellent Customer Service, supporting onsite and remote sites, assisting the … Service Desk, and working with colleagues across dispersed locations. Responsibilities include providing telephone and remote desktop support, site-based project delivery, and service requests. The ideal candidate is a self-starter, comfortable working with all levels to achieve business success. Main Duties: On-site support in a classified environment Project support – Moves, Adds, Changes, cabling, installation Audio … Visual/Meeting/Conference support Enhancing the Service Desk, developing knowledgebase articles, and fostering a "shift-left" mindset Desktop imaging and deployment Incident, Problem, and Change Management Delivery of Service Requests IT Asset Management 1st/2nd Line Application and Infrastructure support Deskside support and assisting the Service Desk as needed Provide excellent customer service More ❯