1 of 1 Remote IT Technician Jobs in the East of England

Job Title: IT Support Technician Location: Norwich (Hybrid Working) Salary: £25,000 per annum Cooper Lomaz is working with a growing organisation in Norwich to recruit an IT Support Technician. This is a fantastic opportunity for someone looking to progress their career by moving from general IT support into a more software- and application-focused support … environment. Role Overview: As an IT Support Technician, you'll be a key point of contact for customers, providing high-quality support for bespoke software applications. You'll work closely with clients to resolve technical issues, track faults using a ticketing system, and ensure all support queries are handled efficiently and professionally. Key Responsibilities: Provide front-line support … Office 365 and associated desktop applications Assist in maintaining internal documentation and user guides Skills & Experience: Excellent customer service and communication skills Proven experience in 1st/2nd line IT support roles Experience supporting Office 365 and using CRM/ticketing systems Strong troubleshooting abilities with a proactive approach Ability to prioritise tasks and manage time effectively Strong relationship More ❯