Product Support Engineer
Cambridge, England, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
RealVNC
is an exciting opportunity to be part of a high-performing team in a company that values innovation, collaboration, and continuous learning. What You’ll Do Provide 2nd-line support for RealVNC products via phone, email, and chat Troubleshoot software installation, connectivity, and configuration issues Work closely with development teams to identify and resolve software bugs Maintain … simply. Essential skills and experience: Solid experience in technical product support Strong problem-solving and troubleshooting skills Excellent written and verbal communication Working knowledge of Windows, macOS, and Linux (including command line) Understanding of networking protocols and security principles Experience using ticketing systems (e.g. Zendesk) and support tools Ability to write More ❯
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