2 of 2 Remote/Hybrid Performance Management Jobs in the East of England

objectives Provide expert-level (Tier 3) HR advice and guidance on complex employee relations cases Manage sensitive and high-risk cases including disciplinary, grievance, performance management, absence management, and restructuring Ensure all casework is managed in line with employment law, internal policies, and best practice Coach … where applicable Use people data and analytics to identify trends, risks, and opportunities across the workforce Organisational Change & Transformation Support and lead on change management initiatives including restructures, TUPE, and organisational design projects Partner with leaders to embed change effectively and support employee engagement throughout transitions Drive initiatives that ...

What you'll be doing: - Leading, mentoring and supporting a Service Desk team operating 7 days a week - Overseeing ticket quality, prioritisation and SLA performance - Acting as an escalation point for clients when required - Supporting team development through 1:1s, coaching and performance management - Ensuring compliance standards … GDPR, Cyber Essentials and ISO27001 - Supporting recruitment and growth within the Service Desk function - Working closely with senior leadership as part of a growing management team - Remaining hands-off tickets unless supporting during peak periods Technology Environment: - Microsoft 365 - SharePoint/OneDrive/Intune/MFA - ConnectWise suite - Unifi ...