EU Major Incident Manager - French speaking
- Hiring Organisation
- Sysco
- Location
- Harlow, London, United Kingdom
- Employment Type
- Permanent, Work From Home
ensure timely engagement and progress. Deliver accurate, concise, and timely outage and business communications throughout the incident lifecycle. Drive post-incident reviews, ensuring root cause identification and strong corrective and preventative action plans. Act as an escalation point where ownership or resolution responsibility is disputed. Provide technical … closely with Service Managers, Incident Managers, and Change Managers to strengthen the Major Incident process. Produce and maintain all Major Incident, Problem Review, and Root Cause Analysis reporting. Create problem records and identify systemic weaknesses for handover to the Problem Management team when not actively managing incidents. ...