2 of 2 Remote Support Officer Jobs in the East of England

available (after probation) A fantastic opportunity has arisen to join a fast-growing FinTech company transforming the payments space! Due to exciting business growth, we are seeking a technical support specialist with strong API knowledge and a proactive approach to provisioning and application support . This role is critical to ensuring seamless integration and exceptional customer experience across … you will troubleshoot complex issues, assist with API integrations, and manage provisioning tasks to ensure customers are onboarded efficiently and systems are configured correctly. Key Responsibilities of the Payments Support Officer to include: Provisioning: Set up and configure customer environments, ensuring all technical requirements are met for smooth onboarding. API Support: Assist clients with REST/SOAP … application issues, leveraging log analysis tools (e.g., Splunk) and forensic data. Customer Interaction: Provide clear, professional guidance to technical and non-technical stakeholders. Ticket Management: Log, track, and resolve support cases within SLA timelines using JIRA or similar platforms. Collaboration: Work closely with engineering and product teams to escalate and resolve complex issues. Knowledge Sharing: Maintain and update technical More ❯

per annum Contract: Fixed term, 12 months Location: Hybrid - 3 days a week in office in Kings Lynn Town Centre We are seeking a Technical Support Officer to join our forward-thinking ICT team. This is a fantastic opportunity to work with modern technologies in a supportive, fast-paced environment where no two days are the same. A … this organisation, as they are going through a fantastic time of change and growth. As the first point of contact for ICT issues, you will provide vital first-line support for Microsoft 365, Windows 10/11, and user account management. You'll play a key role in ensuring systems run smoothly, supporting staff productivity, and maintaining ICT security … standards. Graduates considered! Key Responsibilities Provide Tier 1 Service Desk support, logging and resolving incidents and service requests. Administer and support Microsoft 365 applications (Teams, Outlook, Word, Excel, Exchange). Manage user accounts and permissions via Active Directory/Entra ID. Configure and deploy Windows 10/11 devices, including Intune-enrolled endpoints. Maintain ICT asset records and More ❯