Service Design Specialist
- Hiring Organisation
- ARM
- Location
- Cambridge, Cambridgeshire, UK
support the service, including incident, major incident, request, problem, change, release, knowledge and continual improvement activities.Embed availability, capacity, resilience, continuity, performance, security, observability, user experience and supportability requirements into service designs.Help define service levels and service health measures, including SLAs, SLOs, SLIs, operational metrics, monitoring, alerting, dashboards … track actions through to closure.Support service transition activities including knowledge transfer, support-team enablement, communications, operational handover and early-life support.Required Skills and Experience:Practical experience in IT service management, service design & introduction, service transition, service delivery or IT operations ideally in a regulated, risk-managed or audit ...