2 of 2 Remote/Hybrid Windows 10 Jobs in the East of England

times. Role responsibilities Handling incoming support tickets, telephone, and email queries. Providing remote technical support to clients. Troubleshooting user issues across Windows operating systems, Office 365, and networking environments. Escalating complex issues to the 2nd Line team when required. Assisting with system maintenance, monitoring, and documentation. Candidates will … have: Previous experience in a 1st Line or Service Desk role, within a commercial setting Proficient with Windows 10/11 and Microsoft Office 365. Working knowledge of Intune, Jamf, SharePoint, Teams setup and Azure admin. Familiar with hosted telephony systems and Windows Server ...

Previous experience working within an IT Service Desk, IT support or similar customer-focused technical support environment. ·Working knowledge of Microsoft 365 and Windows 10/11. ·Experience handling and troubleshooting IT incidents and service requests. ·Strong customer service and telephone support skills. ·Good technical problem ...