2 of 2 Remote/Hybrid Windows 10 Jobs in the East of England

times. Role responsibilities Handling incoming support tickets, telephone, and email queries. Providing remote technical support to clients. Troubleshooting user issues across Windows operating systems, Office 365, and networking environments. Escalating complex issues to the 2nd Line team when required. Assisting with system maintenance, monitoring, and documentation. Candidates will … have: Previous experience in a 1st Line or Service Desk role, within a commercial setting Proficient with Windows 10/11 and Microsoft Office 365. Working knowledge of Intune, Jamf, SharePoint, Teams setup and Azure admin. Familiar with hosted telephony systems and Windows Server ...

timely resolution of support tickets to external support partner. 2nd Line Support Investigate and resolve more complex technical issues. Support desktop environments including Windows OS, Microsoft 365, and standard business applications. Manage user accounts, permissions, and group policies within Active Directory/Entra ID. Troubleshoot hardware issues (laptops … Mounfitchet (essential). Experience in a 1st or 2nd line IT support role. Strong troubleshooting and problem-solving skills. Good working knowledge of Windows 10/11, Microsoft 365 (Outlook, Teams, SharePoint), Active Directory/Entra ID. Understanding of basic networking concepts (DNS, DHCP, TCP/ ...