Customer Journey Manager
- Hiring Organisation
- Pontoon
- Location
- Edinburgh, City of Edinburgh, United Kingdom
- Employment Type
- Contract
customer journeys. Analyse customer data, behaviours and feedback to identify pain points and improvement opportunities. Use customer insight to influence product backlog prioritisation and enhancement decisions. Create and maintain customer journey and process maps. Champion customer needs throughout the product development lifecycle. Work closely with Product, Design … Services, Banking, Insurance or other regulated industries. Experience using journey mapping tools such as Visio, Miro or Lucidchart. Experience influencing product roadmaps, backlogs or prioritisation decisions. Knowledge of digital transformation and customer-focused change initiatives. Ideal Background We're particularly interested in candidates who have experience improving digital customer ...