3 of 3 Customer Support Engineer Jobs in Edinburgh

Customer Support Engineer: For one of our globally leading tech clients we are urgently looking for an experienced Customer Support Engineer for a long contract based in Edinburgh, UK Its paying well and my client can interview asap! Key Responsibilities Provide L2/… support for DERMS applications, integrations, and services Monitor system availability, performance, and data flows between DERMS, SCADA, ADMS, EMS, and DERs Handle incidents, service requests, and escalations in line with SLA commitments Perform root cause analysis (RCA) and implement permanent fixes Support patching, upgrades, deployments, and configuration changes ...

Role - Customer Support Engineer - DERMS Location - Edinburgh/Paris/Bucharest Key Responsibilities: Deliver L2/L3 support for DERMS applications, integrations, and services. Monitor system availability, performance, and data flows between DERMS, grid control systems (SCADA, ADMS, EMS), and distributed energy resources. Investigate and resolve … service requests, and escalations in alignment with SLA requirements. Conduct root cause analysis (RCA) and drive permanent fixes for recurring or high-severity issues. Support patching, upgrades, deployments, and system configuration changes. Collaborate with engineering and product teams to implement improvements in scalability, reliability, and cybersecurity. Maintain knowledge base ...

Minimum3+ years of experience in application support, energy management systems, or grid operations platforms. • Strong understanding of DERMS functions, distributed energy resources (solar, wind, batteries, EVs), and grid operations. • Proficiency with Linux/Unix administration, databases (SQL/Oracle/PostgreSQL), and APIs/integration tools. • Solid troubleshooting skills ...