4 of 4 Remote/Hybrid Customer-Centricity Jobs in Edinburgh

product discovery practices. Demonstrable technical knowledge enabling effective understanding of functionality and technical dependencies across the software development lifecycle. Understanding of customer‐centric design, user research, product analytics, and validation techniques. Experience with enterprise software serving large, complex customers. Experience within a scaling, high‐growth ...

across multiple internal and supplier teams, quickly addressing any problems. Responsibilities: Manage a fully functioning multi-sourced service support team with a customer-centric support approach across multiple locations, focused on service availability and performance Ensure that all service and support functions remain responsive to customer ...

attention to detail. Empathy for users and a commitment to creating high-quality experiences. Openness to giving and receiving constructive feedback. Customer-centric mindset with a passion for improving real-world workflows through technology. Ability to work in a fast-paced environment with multiple products ...

benefit payment solution and running the existing platform support model with strong SLA governance. You will manage a multi-sourced, customer-centric service team across locations, ensure robust reporting, and drive continual service improvement within ITIL-aligned practices. Hybrid work in Edinburgh with daily rate discussions. ...