3 of 3 Remote Technical Support Jobs in Edinburgh

Social network you want to login/join with: Technical Support Engineer Tier I, edinburgh col-narrow-left Client: Action1 Location: edinburgh, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 8 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description: Who we are: Action1 reinvents patching with an infinitely scalable, highly … by industry veterans Alex Vovk and Mike Walters, who founded Netwrix, which has grown into a multi-billion-dollar industry-leading cybersecurity company. Introduction: We're currently seeking a Technical Support Engineer Tier I to provide exceptional support and customer service to Action1 clients. Key responsibilities: Provide timely, efficient technical support with prompt responses to … and resolve customer issues via phone and other communication channels. Follow up with customers post-troubleshooting to ensure full product functionality. Collaborate with the engineering team to address complex technical challenges. Work closely with the product team, incorporating customer feedback into product improvements. Build and maintain an internal knowledge base with useful guides and solutions. Continuously refine and enhance More ❯

on trust and flexibility, allows you to maximize your contributions while growing your career. Join a team where you can make a difference! We are looking for a Senior Technical Support Representative for our Edinburgh hub. The role is hybrid. What You'll Do Provide technical/case management assistance to Intermediate engineers as well as deliver … high quality service and support to partners via phone, email, and/or chat. Use technical knowledge, problem-solving skills, and soft skills combined to provide an excellent and effortless support experience to N-able partners. Cross functional collaboration must be used daily to provide the best response possible to our partners. Maintain and continue to develop … over personal caseload to prioritize incidents and manage the load in line with our Service and experience Level Objectives. Adheres to security best practices and process. 24/7 support with rotational weekends and holidays. What You'll Bring Ideally a Technical degree/diploma or 4+ years of qualified experience Exceptional troubleshooting skills with an understanding of More ❯

Technical Support Engineer (PHP-based application) - Global Tech Firm - Remote, Edinburgh Client: Hawksworth Location: Edinburgh, United Kingdom Job Category: Other EU work permit required: Yes Job Views: 3 Posted: 31.05.2025 Expiry Date: 15.07.2025 Job Description: Position: Technical Support Engineer (PHP-based application) Company: Global Software company specializing in DevOps, version control, and security Fully remote Do … PHP-based applications, such as Zend Framework, across Linux and Windows environments? Our client is a highly reputable software company, with clients including NASA. They are seeking a Senior Technical Support Engineer with expertise in supporting PHP-based applications, particularly Zend Framework. Your responsibilities will include providing technical support for our client's environment, working on … What does your day look like? Represent our client as the first point of contact Assist customers by demonstrating your PHP expertise Diagnose and troubleshoot performance and integration issues Technical skills required: 5+ years in tech support Hands-on experience with PHP-related technologies Linux and Windows server experience Basic networking and shell scripting If you find this More ❯