IT Support Technician - 3rd Line
Edinburgh, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Xerox Corporation
on network infrastructure topology and support. Third Line Technical Analysts must have a good understanding and ability to work unsupervised on various technologies which may include: VMWare and Windows server infrastructure, MS Exchange, Office 365, SPAM Titan Email Relay, Citrix, Aruba WiFi, Veeam back-up management, NAS/SAN storage, firewalls, networking, Security audits and Webroot … antivirus software. Respond to client requests within support agreement targets Provide remote desktop and server support Point of escalation for Technical Analysts Proactive management of client networks Build rapport with all new and existing clients to develop positive working relationships Co-operation to promote the development of the support team and the success of the company as a … VCDX ITIL foundation IT related degree Valid driver's license and access to own vehicle (possible travel in Edinburgh area) Technical Skills: Must have proficiency in: Microsoft Office Microsoft Windows client Microsoft Windows Server Active Directory DNS, DHCP Microsoft Exchange/Exchange Online Office 365 Remote Desktop VMWare ESXi Server Clusters and More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: