1 to 25 of 42 Remote 2nd Line Engineer Jobs in England

2nd Line Engineer (MSP) Teesside £28 - 35k plus benefits Hybrid The Opportunity for you Are you currently working at 2nd line at an MSP, and looking to join a company that offers training, development, and progression? Or are you looking to actually contribute to an MSP where your ideas are heard and … bring ideas to the table? Then this is the job for you. As a 3rd line engineer, you ll be based in the Teesside office for this MSP. These have recently won contracts and in turn, needs to grow out their team. This MSP has seen employees progress from apprentices right the way through to directors … d be looking for an engineer who's got their finger on the pulse by way of new tech within the industry. This role is for a 2nd line engineer who may have hit a glass ceiling in their current company and wants to progress their career. You ll need to have a More ❯

2nd Line Engineer (MSP) Teesside £28 - 35k plus benefits Hybrid The Opportunity for you… Are you currently working at 2nd line at an MSP, and looking to join a company that offers training, development, and progression? Or are you looking to actually contribute to an MSP where your ideas are heard and … bring ideas to the table? Then this is the job for you. As a 3rd line engineer, you’ll be based in the Teesside office for this MSP. These have recently won contracts and in turn, needs to grow out their team. This MSP has seen employees progress from apprentices right the way through to directors … d be looking for an engineer who's got their finger on the pulse by way of new tech within the industry. This role is for a 2nd line engineer who may have hit a glass ceiling in their current company and wants to progress their career. You’ll need to have a More ❯

Job Title: 2nd Line Engineer – Service Desk (MSP) Location: Fully Remote Rate: Up to £220 per day (Outside IR35) Duration: Initial 3 months Our client, a leading MSP, is seeking an experienced 2nd Line Engineer to join their busy Service Desk team. You will play a critical role in delivering … excellent support for Microsoft 365 and Aruba network infrastructures across a diverse range of clients, ensuring service quality and operational stability. What you’ll do Provide 2nd line technical support within a multi-client MSP environment, taking escalation tickets from the 1st line team. Troubleshoot and resolve M365 issues (including Exchange Online, Teams, SharePoint, OneDrive … client satisfaction and continuous improvement. Contribute to onboarding/migration projects, system updates or client site roll-outs where required. What we’re looking for Extensive service-desk/2nd line experience within an MSP environment (multi-client, high volume). Strong technical expertise in Microsoft 365 (admin portal, troubleshooting services, identity management) Hands-on experience with More ❯

2nd Line IT Support Engineer – Up to £45,000 | West London | Hybrid | Permanent We’re looking for a 2nd Line IT Support Engineer to join a global investment management firm based in West London , providing escalation-level IT support and ensuring seamless service delivery across modern endpoint environments. You’ll … role and you must be based in, or within commutable distance to West London - this is a hybrid role 2-3 days onsite. What You’ll Do Resolve escalated 2nd line support tickets and maintain strong SLAs Deliver VIP support to senior stakeholders Manage Windows 11 endpoints, Intune, and Autopilot deployments Support M365 apps (Teams, SharePoint, Exchange … OneDrive) Collaborate with the global infrastructure team on automation and cloud projects Maintain technical documentation and knowledge base materials What We’re Looking For Strong experience in a 2nd line or escalation IT support role Strong Microsoft 365 and endpoint management skills Excellent troubleshooting across hardware, software, and networking Hands-on experience with Intune, Configuration Manager & Azure More ❯

2nd Line IT Support Engineer – Up to £45,000 | West London | Hybrid | Permanent We’re looking for a 2nd Line IT Support Engineer to join a global investment management firm based in West London , providing escalation-level IT support and ensuring seamless service delivery across modern endpoint environments. You’ll … role and you must be based in, or within commutable distance to West London - this is a hybrid role 2-3 days onsite. What You’ll Do Resolve escalated 2nd line support tickets and maintain strong SLAs Deliver VIP support to senior stakeholders Manage Windows 11 endpoints, Intune, and Autopilot deployments Support M365 apps (Teams, SharePoint, Exchange … OneDrive) Collaborate with the global infrastructure team on automation and cloud projects Maintain technical documentation and knowledge base materials What We’re Looking For Strong experience in a 2nd line or escalation IT support role Strong Microsoft 365 and endpoint management skills Excellent troubleshooting across hardware, software, and networking Hands-on experience with Intune, Configuration Manager & Azure More ❯

2nd Line IT Support Engineer – Up to £45,000 | West London | Hybrid | Permanent We’re looking for a 2nd Line IT Support Engineer to join a global investment management firm based in West London , providing escalation-level IT support and ensuring seamless service delivery across modern endpoint environments. You’ll … role and you must be based in, or within commutable distance to West London - this is a hybrid role 2-3 days onsite. What You’ll Do Resolve escalated 2nd line support tickets and maintain strong SLAs Deliver VIP support to senior stakeholders Manage Windows 11 endpoints, Intune, and Autopilot deployments Support M365 apps (Teams, SharePoint, Exchange … OneDrive) Collaborate with the global infrastructure team on automation and cloud projects Maintain technical documentation and knowledge base materials What We’re Looking For Strong experience in a 2nd line or escalation IT support role Strong Microsoft 365 and endpoint management skills Excellent troubleshooting across hardware, software, and networking Hands-on experience with Intune, Configuration Manager & Azure More ❯

2nd Line IT Support Engineer – Up to £45,000 | West London | Hybrid | Permanent We’re looking for a 2nd Line IT Support Engineer to join a global investment management firm based in West London , providing escalation-level IT support and ensuring seamless service delivery across modern endpoint environments. You’ll … role and you must be based in, or within commutable distance to West London - this is a hybrid role 2-3 days onsite. What You’ll Do Resolve escalated 2nd line support tickets and maintain strong SLAs Deliver VIP support to senior stakeholders Manage Windows 11 endpoints, Intune, and Autopilot deployments Support M365 apps (Teams, SharePoint, Exchange … OneDrive) Collaborate with the global infrastructure team on automation and cloud projects Maintain technical documentation and knowledge base materials What We’re Looking For Strong experience in a 2nd line or escalation IT support role Strong Microsoft 365 and endpoint management skills Excellent troubleshooting across hardware, software, and networking Hands-on experience with Intune, Configuration Manager & Azure More ❯

2nd Line IT Support Engineer – Up to £45,000 | West London | Hybrid | Permanent We’re looking for a 2nd Line IT Support Engineer to join a global investment management firm based in West London , providing escalation-level IT support and ensuring seamless service delivery across modern endpoint environments. You’ll … role and you must be based in, or within commutable distance to West London - this is a hybrid role 2-3 days onsite. What You’ll Do Resolve escalated 2nd line support tickets and maintain strong SLAs Deliver VIP support to senior stakeholders Manage Windows 11 endpoints, Intune, and Autopilot deployments Support M365 apps (Teams, SharePoint, Exchange … OneDrive) Collaborate with the global infrastructure team on automation and cloud projects Maintain technical documentation and knowledge base materials What We’re Looking For Strong experience in a 2nd line or escalation IT support role Strong Microsoft 365 and endpoint management skills Excellent troubleshooting across hardware, software, and networking Hands-on experience with Intune, Configuration Manager & Azure More ❯

1st/2nd Line Support Engineer £35,000 - £40,000 | Blackburn (Hybrid) | Evening/Night Shifts When most people are logging off, you’re just getting started. You’re the type of engineer who thrives on owning a problem end-to-end, whether it’s a password reset or an Intune policy that … s misbehaving at 2am. You’re confident across 1st and 2nd line support, and you don’t panic when something breaks, you calmly get stuck in and fix it. This is your chance to join a growing business that’s delivering impactful work across cloud, data, and digital transformation. You’ll play a key role in supporting … Night shifts (Mon-Fri: 12:00am to 8:30am) or Evening & Weekend shifts (Mon-Wed: 16:00pm - 12:30am, and Sat & Sun: 08:30 – 17:00) Variety : 1st and 2nd line support across a wide range of Microsoft cloud and on-prem tech Impact : Be the go-to contact during out-of-hours support, resolving issues, preventing More ❯

Role: 2nd Line Support Engineer Location: Bristol | Hybrid working (2–3 days in office) Salary: £30,000–£35,000 DOE + benefits Benefits: Hybrid working, funded certifications, clear career progression Our client, a leading Managed Service Provider (MSP), is seeking a 2nd Line Support Engineer with strong experience across the … opportunity to join a fast-growing team supporting a wide range of clients with modern cloud-first solutions built on Microsoft 365 and Azure. What you’ll do Deliver 2nd line technical support across Microsoft 365, Azure, and Windows Server environments Manage and troubleshoot issues within SharePoint, Teams, Exchange Online, and OneDrive Support Azure AD, Intune, and … with 1st and 3rd line teams to ensure smooth escalation and effective resolution, supporting clients across multiple industries. What we’re looking for Proven experience in a 2nd line support or similar IT role (MSP experience preferred) Solid understanding of Microsoft 365 administration – SharePoint, Teams, Exchange, OneDrive Experience with Azure AD, Intune, and Windows Server More ❯

days per week based at our Bolton & Manchester offices** We are seeking an experienced IT Support Engineer to join our internal IT Service Desk team and provide 2nd Line IT support to our end-users across the K3 Capital Group of companies. The ideal candidate will proactively resolve issues and complete requests, ensuring a seamless … be approachable with a can-do attitude, happy to answer questions and support other members of the team, sharing knowledge and expertise to enable them to develop Key responsibilities: 2nd Line IT Support: Provide desk side and remote 2nd line support to end-users, resolving technical issues and escalation issues effectively. Provide 2nd … other relevant Microsoft certifications are desired. ITIL Foundation certification v4.0 (preferred) Full UK driving licence Experience required: Proven experience with at least 2 years in a similar role providing 2nd line IT support. Strong knowledge of Microsoft Modern Workplace & Cloud technologies. Excellent communication and customer service skills. Ability to produce high-quality documentation. Experience in coaching and More ❯

Who we are looking for? We are recruiting for 2nd-Line IT Support Engineer, based at our Basingstoke head office. What is the job role? Your duties would include a mixture of: Support – to take support calls from our customers in accordance with the prevailing escalation and resolution procedures. Scheduled visits - undertake on-site visits … them' culture because our engineers get involved in every area of IT, so sometimes a 3rd Line engineer is on the Support Desk whilst a 2nd Line engineer is out doing a project or a site visit and vice-versa. You would join the on-call rota that is shared with … other engineers, escalating to a 3rd-Line engineer if needs be, and the existing out of hours engineers can't fix the issue. You must hold a valid UK driving license since travel could be required to our customers. If you have previous experience of providing IT support and services to the hospitality and education sectors More ❯

Who we are looking for? We are recruiting for 2nd-Line IT Support Engineer, based at our Basingstoke head office. What is the job role? Your duties would include a mixture of: Support – to take support calls from our customers in accordance with the prevailing escalation and resolution procedures. Scheduled visits - undertake on-site visits … them' culture because our engineers get involved in every area of IT, so sometimes a 3rd Line engineer is on the Support Desk whilst a 2nd Line engineer is out doing a project or a site visit and vice-versa. You would join the on-call rota that is shared with … other engineers, escalating to a 3rd-Line engineer if needs be, and the existing out of hours engineers can't fix the issue. You must hold a valid UK driving license since travel could be required to our customers. If you have previous experience of providing IT support and services to the hospitality and education sectors More ❯

Role: 2nd Line Engineer Location: Southampton (Hybrid) Salary: £32,000 - £36,000 Cutting-Edge MSP | Cloud-First Environment | Fast Progression to 3rd Line & Infrastructure Were working with one of Southamptons most forward-thinking MSPs , known for their technical excellence, innovation, and investment in people. Theyre now looking for a 2nd Line Engineer to join their talented team and become part of a company that builds careers not just jobs. Youll be supporting a wide range of clients, technologies, and projects, with direct exposure to Microsoft 365, Azure, Intune, networking, and virtualisation . From day one, youll be surrounded by senior engineers who will help you develop toward … 3rd Line, Infrastructure, or Cloud roles through hands-on project work, mentoring, and structured certifications. This is the perfect opportunity for a driven, technically curious engineer who wants to level up fast in a company where your growth actually matters . Required Skills: Strong experience with Windows Server, Microsoft 365 & Active Directory Knowledge of networking fundamentals More ❯

Job Title: 2nd Line Cloud Support Engineer (Microsoft Stack) Location: Wimbledon, London (Hybrid Working Options Available) Employment Type: Full-Time/Permanent About the Role: My client are looking for an experienced and proactive 2nd Line Cloud Support Engineer with a strong background in Microsoft technologies to join their growing … client-facing role where you'll support a variety of cloud-based environments, primarily Microsoft 365 and Azure, while also handling networking, security, and automation tasks. Key Responsibilities: Provide 2nd line support for cloud-based infrastructure and services, primarily within the Microsoft ecosystem (M365/Azure). Troubleshoot and resolve issues related to SharePoint Online , Teams, Exchange … language. Contribute to documentation, knowledge sharing, and process improvement initiatives. Occasionally assist with project-based work such as migrations or security audits. Essential Skills & Experience: Proven experience in a 2nd line support or similar technical role. Solid knowledge of Microsoft 365 services, particularly SharePoint Online . Experience dealing with account security breaches and recovery processes. Familiarity with More ❯

2nd Line Support Engineer Bodmin, Cornwall (+ Hybrid Working 2 days from home) c£32,500 per year Plus excellent company benefits (including 25 days holiday + BHs, Pension, Life Insurance, etc.) Skills and Experience: 2+ years' experience in a similar helpdesk or IT environment within a 2nd Line role essential Experience … service skills A full driving licence (access to a vehicle is not required, but beneficial) The Opportunity: My client working are a managed service provider currently looking for a 2nd Line IT Support Engineer to join their team. You will become part of a well-established Service Desk team and you will be expected to More ❯

Elevation Recruitment Group are looking for an experienced 2nd Line Support Engineer to join our client, a Managed Service Provider (MSP) team on a contract basis. You will provide advanced technical support to our clients, ensuring timely resolution of escalated issues and maintaining high service standards. This role is due to growth, and you need … is a hybrid position, and there will be times when you'll need to provide on-site support from the Chesterfield office or at customer sites. Responsibilities of the 2nd Line Support Engineer: Incident & Problem Management: Handle escalated tickets from 1st Line support and resolve complex technical issues. Diagnose and troubleshoot hardware, software … 3rd Line engineers and vendors for complex issues. Provide feedback to improve processes and service delivery. Skills & Experience required: At least 2 years proven experience in a 2nd Line support role within an MSP environment. Strong knowledge of: Windows Server Virtual Environments (VMWare) SQL Server MS Windows Networking LAN, WAN, VPN and Wireless Active Directory More ❯

We are seeking a skilled and customer-focused 2nd Line Infrastructure Engineer to join our dynamic IT team. In this key role, you'll be responsible for supporting, maintaining, and enhancing our core IT infrastructure while providing exceptional 2nd line support to internal users. If you're looking for a hands-on … Support and monitor virtual environments (VMware/Hyper-V). Perform system updates, backups, and patch management to ensure security and reliability. Assist with infrastructure scalability and capacity planning. 2nd Line Technical Support Deliver responsive 2nd line support for desktop, hardware, software, and network-related issues. Resolve escalated incidents and service requests, ensuring SLA … compliance. Collaborate with 1st line teams, vendors, and 3rd parties for advanced troubleshooting. Networking & Security Troubleshoot LAN/WAN, VPNs, wireless networks, and network devices. Support network security through monitoring tools, firewalls, and access control. User Support & Training Provide clear, user-friendly technical guidance and occasional training sessions. Ensure end-user systems are protected, patched, and up to More ❯

IT Support Enginee r -1st & 2nd Line Location: Derby -Hybrid after training -2 days from home Salary: 27-36k PA Negotiable dept on exp Are you an experienced IT Support Engineer looking to develop your career in a dynamic, customer-focused environment? We're looking for a talented 1st & 2nd Line … who enjoys troubleshooting, problem-solving, and helping people get the best out of their technology. Key Responsibilities for the role of IT Support Engineer: Provide 1st and 2nd Line IT support via phone, email, remote tools, and ticketing system. Diagnose and resolve issues across hardware, software, Office 365, Windows 10/11, Intune, and Azure. … Follow IT security, data protection, and backup policies at all times. Skills & Experience Required: Proven experience in IT Support/Helpdesk/Service Desk/Technical Support (1st and 2nd Line). Strong working knowledge of Microsoft 365/Office 365, Windows 10/11, Intune, and Azure AD. Familiar with Active Directory, Group Policy, and basic More ❯

2nd Line IT Support Engineer London Bridge, SE1 Hybrid (1 week office/1-week WFH) £38,000 £42,000 + training + bonus + perks Our client is a growing London-based MSP with a loyal client base and a reputation for going the extra mile. They re all about great service, teamwork and … continuous improvement and they re looking for a talented 2nd Line IT Support Engineer to join the journey. What You ll Do: You ll be the friendly face and trusted problem-solver for clients keeping systems running smoothly both remotely and on-site. Expect a busy, varied workload including: Delivering 1st & 2nd line More ❯

2nd Line IT Support Engineer London Bridge, SE1 – Hybrid (1 week office/1-week WFH) £38,000 – £42,000 + training + bonus + perks Our client is a growing London-based MSP with a loyal client base and a reputation for going the extra mile. They’re all about great service, teamwork and … continuous improvement — and they’re looking for a talented 2nd Line IT Support Engineer to join the journey. What You’ll Do: You’ll be the friendly face and trusted problem-solver for clients — keeping systems running smoothly both remotely and on-site. Expect a busy, varied workload including: Delivering 1st & 2nd line More ❯

2nd Line IT Engineer – Remote (MSP Environment, Occasional Travel) Location: Fully Remote (occasional travel to client sites across London, Surrey & Hampshire) Type: Full-time, Permanent Salary: Competitive + Benefits The Opportunity Join a long-established Managed Service Provider with over two decades of experience delivering top-tier IT support, cloud solutions, and infrastructure services across … the UK. We’re looking for a 2nd Line IT Engineer who thrives on technical challenges, enjoys solving problems, and takes pride in providing exceptional customer service. You’ll act as an escalation point for 1st and 2nd line issues, tackle a variety of on-prem and cloud-based environments, and contribute More ❯

2nd Line IT Support EngineerLondon Bridge, SE1 – Hybrid (1 week office/1-week WFH)£38,000 – £42,000 + training + bonus + perks Our client is a growing London-based MSP with a loyal client base and a reputation for going the extra mile. They’re all about great service, teamwork and continuous improvement — and … they’re looking for a talented 2nd Line IT Support Engineer to join the journey. What You’ll Do: You’ll be the friendly face and trusted problem-solver for clients — keeping systems running smoothly both remotely and on-site. Expect a busy, varied workload including: Delivering 1st & 2nd line technical support More ❯

Info: First/Second Line Engineer Robert Half Technology are assisting a well-established professional services organisation to recruit a First/Second Line Engineer on a contract basis. Hybrid working - London based. Role * The First/Second Line Engineer will provide technical support to end-users, ensuring … timely resolution of incidents and service requests.* Diagnose and troubleshoot hardware, software, and network issues across desktops, laptops, and mobile devices.* Escalate complex issues to Third line support or vendors when necessary, maintaining clear communication throughout.* Assist with user account management, permissions, and group policy administration in Active Directory.* Support Office 365 applications, email configurations … and basic network connectivity.* Maintain accurate documentation of incidents, requests, and system configurations.* Contribute to continuous improvement initiatives, identifying opportunities to enhance service delivery. Profile * The First/Second Line Engineer will have proven experience providing end-user IT support within a professional or corporate environment.* Strong knowledge of Windows 10/11, Office 365, Active More ❯

Role: 2nd Line Engineer Location: Whiteley (Hybrid) Salary: £35,000 - £40,000 Leading MSP | Hybrid Working | Multiple Roles Available | Cloud & Project Exposure Were working with a fast-growing MSP based in Portsmouth , known for delivering outstanding IT support, infrastructure, and cloud solutions to a wide range of clients. As part of their ongoing expansion, theyre … hiring multiple 2nd Line Engineers to join their high-performing technical team. This is a hybrid role , offering a blend of remote flexibility and collaboration in a modern, team-driven environment. Youll take ownership of escalations, work across diverse client infrastructures, and gain hands-on experience with Microsoft 365, Azure, virtualisation, and networking all while progressing toward … 3rd Line, projects, or cloud-focused roles . If youre looking for an MSP that values technical excellence, career growth, and genuine work-life balance this is the one. Required Skills: Proven experience supporting Windows Server, Microsoft 365 & Active Directory Solid understanding of networking fundamentals DNS, DHCP, VPNs, firewalls Exposure to virtualisation (Hyper-V/VMware) Excellent troubleshooting More ❯