Customer Service Manager
- Hiring Organisation
- Michael Page
- Location
- City of London, London, United Kingdom
- Employment Type
- Permanent
- Salary
- £55000 - £65000/annum
development of each team member. AI & Process Innovation * Take ownership of the company's AI implementation roadmap within customer service, identifying opportunities to deploy Claude AI for automation, triage, knowledge management, and response efficiency. * Design and implement workflows and automations that reduce manual effort, improve response times, and free … detail-oriented, with the ability to balance operational demands alongside longer-term strategic projects. Desirable * Experience working with LLM-based tools (such as Claude, Copilot, or similar) in a professional or project context. * Background in hardware, electronics, telecommunications, or a technical product environment. * Familiarity with helpdesk or CRM platforms ...