3 of 3 Remote/Hybrid CTI Jobs in England

LWCs Designed for internal and external users, including partners and customers on Experience Cloud Worked with third-party packages: e.g. document generation, e-signature, CTI, industry-specific products Working knowledge of Agentforce and how to design agentic experiences Made and articulated boundary decisions - what Salesforce masters, what sits elsewhere ...

Solution or Technical Architect with a focus on B2C Salesforce implementations. Deep knowledge of Service Cloud capabilities: Routing, Omnichannel, Service Cloud Voice (or CTI like Vonage), Email-to-Case, and Enhanced Messaging. Hands-on expertise with Data 360, Marketing Cloud Engagement and cross-cloud integration patterns (Marketing Cloud Connect, APIs ...

looking for an IT Service Manager to take ownership of our core business applications (such as POS, PMS, CRM, contact center/CTI and retail ERP), acting as the customer-side service owner and primary operational link with external software vendors. You will ensure high application stability and service continuity … management and application support delivery across a multi-country business, with experience governing solutions across store operations (POS/PMS), customer contact centrers (CRM, CTI), and backoffice ERPs Several years of external vendor governance and managed services oversight (L2/L3 SLAs, KPIs, backlogs) Strong ITIL/service management background ...