London, South East, England, United Kingdom Hybrid / WFH Options
Absolute Recruit
and Windows machines Good working knowledge of Google Workspace and Microsoft 365, including SharePoint Experience with device deployment and configuration using Intune Familiarity with ticketing platforms such as Autotask, ConnectWise, or ServiceNow Solid understanding of cybersecurity tools and practices including endpoint protection, antivirus, VPNs, and MDMs Clear and confident communicator, able to support non-technical users effectively Desirable Skills Administration More ❯
day from home) Responsibilities Technical support Be the main point of contact for escalations within the service desk: Lead Problem and Major Incident investigations Efficiently progress tickets within ConnectWise Manage - resolve Incident, Problem and 'non-standard' Request tickets as assigned Consult senior colleagues in the Professional Services team or Microsoft/third-party support as required Keep detailed notes and More ❯
Hitchin, Hertfordshire, United Kingdom Hybrid / WFH Options
Modern Networks Ltd
role, ideally within a high volume, multi-entity environment. Excellent communication skills (both written and verbal), building stakeholder confidence through regular and clear dialogue. Good systems experience - working with ConnectWise/aBillity advantageous, but not essential. A team player with high level of dedication. What you’ll get from us Great prospects - once you’ve got to grips with our More ❯
