9 of 9 Remote Customer Engineer Jobs in England

identifying solutions to resolve system issues Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Job Overview To directly and positively impact revenue and customer satisfaction by assisting our customers with technical problems when using our products and services. Technical Customer Support Engineer responsibilities include resolving customer queries, recommending solutions and … guiding product users through features and functionality. You will also be involved in the deployment of our EMR solutions at customer sites and via our Cloud offering. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software. Ultimately, you will … help maintain our reputation as a company that offers excellent customer support. Responsibilities Undertake activities in accordance with our ISO 13485 Medical Device Quality Management System. Diagnose and troubleshoot technical issues. Ask customers targeted questions to quickly understand the root of the problem. Track computer system issues through to resolution, within agreed time limits. Talk clients through a series More ❯

Our client is looking for a number of Customer Support Engineers to join their team on a six month initial contract, working fully remotely. The role will be responsible for meeting business objectives by developing practical and innovative ways to identify and meet goals, coordinating with cross functional teams and driving closure on customer issues raised on GE … ADMS products, and responsible for addressing customer issues and concerns with ADMS applications such as SCADA, DMS, OMS etc. Essential skills/knowledge/experience: * Direct experience installing, maintaining or supporting GE ADMS products ('Power On Fusion (PoF)' or 'Power On Advantage (PoA)') including DMS Applications, DNAF, OMS, Storm Assist and DER. * Familiarity with User Interface, SCADA and Modeling More ❯

Graduate Customer Support Engineer - Biomolecular Solutions page is loaded Graduate Customer Support Engineer - Biomolecular Solutions Apply locations United Kingdom - East England - Cambridge time type Full time posted on Posted 30+ Days Ago job requisition id Job Description Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life. … can't wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at . Every day, Agilent Customer Support Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support … dynamic organization to be a part of this rewarding and exciting work! You will be responsible for supporting our clients with on-site installation, implementation, maintenance and delivery of customer training on our Biomolecular Services (Automation, Genomics and Cell Analysis). Your main responsibilities will be: Respond to customer needs by providing repair, installation, upgrade and preventive maintenance More ❯

provide technology and resources to the education sector, supporting over 10 million students worldwide. We work with over28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes. What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools … makes the most of IT investment, driving focus through four lines of business: Managed Services, Software, Hardware and Broadband Visit us here to find out more: The IT Support Engineer function has an important role to play in helping teachers to teach and learners to learn. As one of a team of IT Support Engineers your role will be … users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to date. The role will suit someone who enjoys solving IT problems through excellent troubleshooting and supporting users who may not necessarily have IT backgrounds. We More ❯

Senior Staff Backend Engineer, Customer Operations Cardiff, London or Remote (UK) We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer … we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ The Customer Operations team provides tech-led and human support experiences for now over 10 million customers. We don't just solve customer problems - we aim to improve customer … fast, and empathetic support. Our Operations tech team has three focus areas: Creating in-app experiences that enable customers to solve their own problems . As well as building customer experiences ourselves, we help all product teams at Monzo build better products by developing a system of reusable components that other teams can use. Tooling that enables our More ❯

Deepki, leading the way in ESG for real estate owners and accelerating the transition towards net zero and sustainability. We, Deepki, are currently looking for a Customer Solutions Engineer in London. You will manage and assist our customers in the deployment of our SaaS solution in order to help them drive energy savings and energy efficiency with the … to the development of advanced processes and automations to enhance data quality and efficiency. Collaborate with the product team to envision the future enhancements of the platform. Identify additional customer needs, manage customer roadmaps, and propose complementary offers. Foster knowledge sharing by producing relevant documentation and expertise notes. Profile : Bachelor's or Master's degree in Engineering or … quality and methodology. Excellent communication and teaching abilities, with fluency in English. Strong analytical skills and the ability to analyze data workflows. Team player with a keen sense of customer interaction. Nice-to-Have: Interest in Python, R, or other coding languages. Familiarity with agile development methods (Scrum, Sprint, etc.). Professional experience with Excel. Previous experience in utilities More ❯

Full Stack Developer - Customer Experience Engineering at Judge.me Closing the Trust Gap in E-commerce Location: Remote with hybrid option (2 days in Shoreditch office near Old Street) Salary: £60-90k dependent upon the value the successful candidate brings! Our Mission: Fixing Trust in Commerce For a decade, we've been on a mission to close the Trust … word of mouth-no paid marketing or sales teams needed The Opportunity We're seeking a Full Stack Developer to build and maintain critical internal systems that power exceptional customer experiences at scale. You'll architect and develop sophisticated tools, integrations, and AI-powered solutions that directly impact our position as the app in the Shopify ecosystem. This role … sits at the exciting intersection of engineering and customer experience, where your code directly influences our app store reviews - our primary growth driver. You'll work closely with our Head of Customer Support to build next-generation systems that enable our team to deliver world-class support efficiently and effectively. What Makes This Role Special High-Impact Development More ❯

Interested in driving Spotify's developer portal philosophy among some of the largest and most advanced tech companies? We in Spotify's Backstage team are looking for a Customer Success Engineer with a unique balance of technical knowledge, an eye for business, and interpersonal skills to kick start the area focused on providing strategic guidance to our customers … and automating problem-solving. We're seeking versatile engineers skilled in web development and customer interaction. Your primary responsibility will be to build and maintain strong relationships with our current customers, ensuring their success and satisfaction with our commercial Backstage products and services. Ideal candidates have a strong background in developer productivity and/or infrastructure, technical consulting, and … customer management or similar roles. Join a high-paced, startup-like team of engineers, marketers, business developers, and product managers to drive an entirely new technology-focused business line and distribution channel. We want someone passionate about that type of environment. What You'll Do Nurture strong relationships with our small-business segment by providing tools, information & training needed More ❯

their best work. Whether you're building on our platform, supporting our customers, or shaping our story: You can just ship things. About the Role: Reporting to the Manager, Customer Support Engineering, the Customer Support Engineer responsibilities include resolving customer concerns, creating and improving internal tooling, and engineering solutions to help Vercel customers get the most … on a rota system. Ultimately, you will help establish our reputation as a company that is exceptional at helping its customers meet their goals throughout all parts of the customer journey while engineering solutions to constantly improve the customer experience. If you're based within a pre-determined commuting distance of one of our offices (SF, NY, London … beyond that distance, the role is fully remote. For location-specific details, please connect with our recruiting team. What You Will Do: Solving interesting cases for Vercel customers. Troubleshooting customer issues alongside our engineering team. Working with other Vercel teams to provide advice and assistance, both internally and externally. Developing and improving internal tools alongside engineering. Specializing in a More ❯