2 of 2 Remote Customer Services Manager Jobs in England

We're looking for an experienced Engineering Manager to join the Customer Service technology team. The Customer Service Platform (CSP) own and operate all the technology used throughout the customer's journey to get help from through conversation channels to tooling that empowers thousands of customer service agents. The work … and positively shapes their experience of Spotify at perhaps its lowest point. CSP is entering a transformative phase, with generative AI set to play a growing role in customer service. In this pivotal position, you'll help shape the future of CSP in a GenAI-driven world-combining technical vision with empathetic leadership to guide our people through … meaningful change. What You'll Do Manage two teams of engineers building tooling and workflows for our customer service agents Lead the R&D that powers every conversation between our customers and Spotify customer service Be a technology expert in defining and communicating the practical possibilities and opportunities of generative AI Shape and drive the multi More ❯

Location: Hybrid Hours: 37.5 hours per week Pay: £21.60 per hour We are looking for a detail-oriented Customer Service Manager to oversee and manage customer service operations within our IT & Consultancy services company. This role focuses on effective management of customer enquiries and smooth coordination with our technical team to … excellent service delivery. Key Responsibilities: Manage the day-to-day handling of client enquiries via phone, email, and other communication channels Provide clear, professional, and timely responses to customer questions and requests Assess technical issues raised by clients and efficiently escalate them to the technical team for resolution Monitor and ensure timely follow-up with clients to provide … customer-focused approach Benefits: Competitive hourly rate of £21.60 Flexible hybrid working arrangement Sponsorship opportunities available (If needed) Chance to work within a fast-growing IT & Consultancy services company Supportive and collaborative working environment More ❯