Customer Experience (CX) & Contact Platform (CCaaS) Consultant
- Hiring Organisation
- Accenture UK & Ireland
- Location
- England, United Kingdom
part of the Service team, you will: Work in a technical capacity contributing through hands-on CCaaS/AI design and build to deliver customer experience and contact platforms at scale. Be at the forefront of CCaaS and AI innovation, helping clients build connected, always … clients who want deeper understanding of how customers engage with their products and services. Continue to build practitioner skills in areas such as GenAI, human-centred design and modern service architecture. Support the integration of cloud-based customer and CCaaS platforms (for example Microsoft Dynamics Contact Centre, Amazon Connect, Genesys ...