2nd Line IT Support Engineer
- Hiring Organisation
- Apache Associates
- Location
- London, South East, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £45,000 - £47,000 per annum
support Troubleshoot and resolve Mac issues Deliver outstanding customer service through your technical expertise Manage and support device and identify platforms including Addigy, Jamf, JumpCloud or Okta Escalate complex issues to 3rd line support where required Maintain accurate documentation of incidents, fixes and processes Continue to self-development … experience Skills: Strong hands-on experience supporting Mac devices and MacOS environments Proven 1st/2nd line Mac experience is essential Experience with Addigy, Jamf, JumpCloud or Okta Excellent problem-solving skills Understanding of networking fundamentals Strong communication and customer service skills Proactive team player ...