2 of 2 Remote Junior Technical Support Jobs in England

Get AI-powered advice on this job and more exclusive features. As a Junior Technical Support Engineer, you will serve as the first point of contact for technical enquiries from internal teams, external customers, and field engineers. Your primary responsibility will be supporting the Voltage Optimisation (VO) assets deployed in the field and assisting the Service … team with Planned Preventative Maintenance (PPMs), repairs, and technical investigations. You will also provide first-line (Tier 1) support for deployed Battery Energy Storage Systems (BESS), assessing cases to determine whether escalation to Tier 2 support is required for more in-depth investigation and remedial action. This role requires a firm understanding of electrical and electronic engineering … and recurring issues with cross-functional teams to improve products and services. Assist with deployment of product updates, patches, and upgrades as needed. Monitor system performance and identify potential technical risks before they become customer-facing issues. Qualifications Bachelor’s Degree in engineering or an associated discipline. 18th Edition Electrical Apprenticeship Experience Technical Skills: Experience with PLCs, Networking More ❯

Job Description Junior Technical Support Engineer (Hybrid working) An exciting opportunity for fast-tracked career progression has arisen with a leading IT Service Provider based near Leeds. Specialising Cloud, Connectivity, Unified Communications & Collaboration technologies and services, this industry leader has expanded rapidly through both organic growth and acquisition, and is in need of several further ambitious IT … support analysts to provide technical support to their enterprise scale customers. You will be a part of an energised and experienced IT support team, providing technical support for a broad range of leading cloud products and services, underpinned by excellent customer service. The business has a strong ethos of upskilling and hiring from within … working closely with you to plan and support your career progression within the organisation right from the outset. Many of the organisations senior technical specialists and managers have progressed rapidly from the service desk. Please note experience is not essential, training will be provided. However, a keen interest in IT and technology is required. Role Responsibilities (condensed): Offer More ❯