Digital Experience Manager
London, United Kingdom
BDO
Team. In this role, you will be responsible for managing the strategic and operational direction of the End User Digital Experience. You will leverage Nexthink as the primary tool to monitor, analyse, and improve the IT infrastructure and end-user experience within our organization. Your responsibilities will include identifying … team, fostering a culture of excellence and continuous learning. Develop and implement comprehensive value plans to demonstrate the return on investment (ROI) of the Nexthink tool and our automation activities. Measure, drive and enhance the end-user experience by improving Net Promoter Scores (NPS) and sentiment scores. Aim to … reduce the overall IT incident per user ratio within BDO, enhancing system reliability and user satisfaction. Oversee the management of the Nexthink platform, ensuring it is effectively deployed, configured, and maintained to monitor our IT infrastructure and end-user devices. Lead proactive resolutions by using Nexthink analytics to more »
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