2 of 2 Remote Support Analyst Jobs in England

Job Summary: I am seeking a skilled and proactive 2nd Line IT Support Specialist to deliver technical support across regulated production and laboratory environments. Acting as a key liaison between the IT Helpdesk and end users, you will provide second-line support for business-critical systems and validated devices. Responsibilities include issue resolution, compliance with validation and … quality standards, and ensuring minimal operational disruption. Key Responsibilities: Provide second-line support in regulated areas (e.g., labs, packaging, production systems) Troubleshoot and resolve hardware, software, and infrastructure issues Capture and document detailed incident information Collaborate with senior technical teams and external vendors Support installation/configuration of validated and non-validated systems Assist in patching, updates, and … system maintenance Ensure adherence to validation standards such as CSV, GxP, and 21 CFR Part 11 Maintain accurate support records via the helpdesk system Provide onboarding and training to end users Identify and propose improvements in IT services and system performance Essential Qualifications Recognised IT certifications (e.g., CompTIA A+/Network+/Security+, Microsoft MCSA/MD-100/ More ❯

Salary: £30,000 Hours: 36.5 hours a week (Monday - Friday) Location: Remote* We are seeking a Proactive Applications Support Analyst to join our dynamic team. This role combines technical support and business analysis, making it ideal for someone who enjoys solving problems and improving processes. You'll work closely with users to resolve issues, identify opportunities … analytical skillset , taking ownership of incidents from initial contact through to resolution, and delivering timely, effective results. Bringing a solid foundation of knowledge and experience in customer help and support projects, contributing to exceptional service delivery. *please note although this is a remote based role due to GDPR you'll need to be based in the UK #J More ❯