1 to 25 of 343 Remote/Hybrid Root Cause Analysis Jobs in England

technical escalation point for complex incidents, recurring problems and engineering-level changes. You will take ownership of advanced technical investigations through to resolution, drive Root Cause Analysis and Problem Management, and work closely with internal teams, customers and third-party vendors to deliver permanent solutions. A strong … telephony. Provide clear and timely customer communication throughout complex incidents, Problems and engineering activity. Own assigned Problem records, identify recurring incidents, complete Root Cause Analysis and maintain Known Errors and workarounds. Validate escalations, provide technical guidance and ensure tickets meet agreed escalation standards. Deliver permanent remediation through ...

Software Engineer to join our UK Production Support team. Your primary focus will be supporting our live client environments, investigating complex technical issues, performing root cause analysis, and working closely with development teams to drive resolution. You'll play a critical role in ensuring the stability, performance … reliability of GBST's wealth management platforms. Your day-to-day may include: Investigating and resolving complex production incidents across client environments. Performing root cause analysis and providing detailed technical findings to development teams. Analysing application, infrastructure and integration logs to identify system issues and performance bottlenecks. ...

hybrid basis with 3 days per week onsite in Manchester. The successful candidate will play a key role in reducing recurring service issues, driving root cause analysis, and improving service stability across a complex multi-supplier environment. Your Role As an integral part of the Service Management … manage the end-to-end Problem Management process. Coordinate suppliers and support teams to investigate major and recurring service issues. Drive Root Cause Analysis (RCA) activities and ensure permanent resolutions are implemented. Monitor incident and problem trends to identify risks, recurring issues, and opportunities for service improvement. ...

client's Home Hubs and associated CPE devices. The successful candidate will take ownership of challenging technical issues from initial escalation through to root cause identification, acting as the bridge between In-Life Operations and the firmware development teams. You will be responsible for recreating real-world customer … technical evidence, and driving resolution through supplier and development teams. Above all, they are looking for someone who is technically curious, tenacious in pursuing root cause, and an excellent communicator who can clearly articulate complex technical issues to engineers, suppliers, and senior stakeholders alike. What ...

resolving complex issues across Home Hubs, Wi-Fi platforms and broadband customer equipment. This is a highly technical role focused on fault investigation, root cause analysis and defect resolution rather than traditional support. Required Experience Home Hub, gateway or broadband CPE troubleshooting TCP/IP networking … technologies and RF fundamentals Packet capture analysis Linux environments Python scripting FTTP and broadband technologies IPv4/IPv6 Core dump and crash analysis Technical log analysis Root cause investigation Technical Environment Home Hubs Broadband CPE Digital Voice TR-069/TR-369 Linux Python ...

Assurance, the role provides run-time control and governance across heritage, cloud, and third-party services, working with resolver teams to translate incidents into root cause insight, known errors, and permanent fixes while protecting service stability and client outcomes. What you will be doing Coordinate … keeping. Act as a Service Assurance control point during live incidents, ensuring effective prioritisation, escalation, ownership, and stakeholder alignment. Drive Problem Management activities, ensuring root cause analysis, workaround definition, known error management, and permanent fixes are progressed with accountable teams. Facilitate incident and problem reviews, ensuring actions ...

Assurance, the role provides run-time control and governance across heritage, cloud, and third-party services, working with resolver teams to translate incidents into root cause insight, known errors, and permanent fixes while protecting service stability and client outcomes. What you will be doing Coordinate … keeping. Act as a Service Assurance control point during live incidents, ensuring effective prioritisation, escalation, ownership, and stakeholder alignment. Drive Problem Management activities, ensuring root cause analysis, workaround definition, known error management, and permanent fixes are progressed with accountable teams. Facilitate incident and problem reviews, ensuring actions ...

alignment and technical consistency. Combining rigorous analytical depth with confident customer-facing communication, you will conduct system-level testing, drive rapid design iterations through root-cause failure analysis, and interface directly with customer stakeholders. The day-to-day Drive systems engineering execution across the entire V-cycle … design, integration, verification, validation, and release), with an emphasis on software systems. Plan and execute system-level testing; analyse complex test data and lead root-cause analysis on failures and anomalies to steer rapid design iterations. Collaborate daily across multi-disciplinary engineering tracks - partnering closely with software ...

services for storage, compute, and analytics, you will help deliver reliable, well-governed data assets to downstream users. You will apply strong data analysis skills to identify root causes of data issues, work with dimensional data models and slowly changing dimensions, and implement infrastructure as code using Terraform. … distributed cloud infrastructure. Workflow orchestration Configure and manage Apache Airflow DAGs for task orchestration, ensuring reliable scheduling, monitoring, and execution of data processing workflows. Root cause analysis Perform data analysis to identify and resolve root causes of pipeline failures and data quality issues - including reviewing ...

services for storage, compute, and analytics, you will help deliver reliable, well-governed data assets to downstream users. You will apply strong data analysis skills to identify root causes of data issues, work with dimensional data models and slowly changing dimensions, and implement infrastructure as code using Terraform. … distributed cloud infrastructure. Workflow orchestration Configure and manage Apache Airflow DAGs for task orchestration, ensuring reliable scheduling, monitoring, and execution of data processing workflows. Root cause analysis Perform data analysis to identify and resolve root causes of pipeline failures and data quality issues - including reviewing ...

taking proactive action to address risks before they affect users. Acting as the senior operational escalation point for complex incidents and problems, coordinating resolution, root‐cause analysis and preventative action, and escalating critical or systemic issues to the IT Technical Lead. Planning and coordinating patching, vulnerability remediation … sound technical recommendations, resolving complex issues and delivering continual improvement, including assessing demand, distinguishing between service requests, small works and larger projects, and undertaking analysis and estimation to support prioritisation Strong practical knowledge of Microsoft 365 administration, optimisation and adoption, with the ability to recommend and implement improvements Strong ...

opportunities to improve reliability, efficiency and customer outcomes. Develop structured improvement roadmaps aligned with contractual objectives, service strategy and wider business priorities. Facilitate workshops, root cause analysis and improvement sessions with operational and technical stakeholders. Develop business cases and improvement proposals, clearly defining objectives, costs, risks, dependencies … ITIL Continual Improvement practices and service management principles . Experience working across service management, operational support, engineering and architecture teams . Experience facilitating workshops, root cause analysis and stakeholder engagement activities. Strong analytical and problem-solving capability. Experience analysing service performance metrics, operational data and service reporting ...

Level 1 and Level 2 Service Desk colleagues. Support the management of major incidents, ensuring timely resolution and effective communication with stakeholders. Conduct root cause analysis and contribute to problem management activities to prevent recurring issues. Develop, maintain, and promote knowledge management resources to improve service quality … Windows operating systems, Active Directory, and enterprise technologies. Proven experience leading technical investigations and resolving complex IT incidents. Experience supporting major incident response, root cause analysis, and problem management activities. Strong leadership, mentoring, and coaching skills with the ability to support and develop technical colleagues. Experience using ...

neutralize cyber threats. Specializing in industry-standard forensic tools and Sophos technologies, the team provides comprehensive investigations, response actions, remediation guidance, and root cause analysis to combat a wide range of cybersecurity incidents. As a Senior Incident Response Consultant on the Sophos DFIR team, you will … have been taken by both your team and the customer to effectively neutralize the threat. Additionally, you will be tasked with conducting a thorough root cause analysis to determine the origin of the incident, including identifying whether any data exfiltration occurred, provided the necessary evidence is available. ...

Ansible Experience building and managing CI/CD pipelines using GitLab CI/CD, GitHub Actions, Jenkins or similar Experience with incident response, root cause analysis and driving improvements to the reliability and performance of production systems Commercial experience with Microsoft Azure or another major cloud platform … Linux-based production environments Build and improve containerised environments using Docker and Kubernetes Diagnose complex infrastructure, networking and performance issues, supporting incident response and root cause analysis Develop automation, Infrastructure as Code and CI/CD processes to improve engineering efficiency and reliability Implement and enhance monitoring ...

self-service capabilities and better engineering workflows. Participate in on-call rotations supporting production services and lead technical incident response during major incidents. Drive root cause analysis and ensure meaningful preventative actions are delivered after incidents. Improve operational readiness through runbooks, playbooks, automation and clear production support … deployment automation. – Essential Strong understanding of monitoring, observability, telemetry, SLOs, SLIs and error budgets. – Essential Experience participating in on-call, incident management and root cause analysis processes. – Essential Ability to write production-quality code and automation in languages such as Python, Go, – Essential Java or similar-– Essential ...

problems, risks, and service-improvement initiatives across assigned client environments. The Service Management Analyst will lead ITIL-aligned Incident and Problem Management activities, facilitate Root Cause Analyses, support Major Incident Management events, monitor client service health, and partner across Service teams to ensure issues are resolved thoroughly … outstanding actions, and backlog-reduction initiatives Identify recurring incidents, trends, and systemic issues that require Problem Management and coordinate the appropriate follow-through Facilitate Root Cause Analyses, ensuring technical contributors provide complete findings and documentation meets internal and client-ready quality standards Support Major Incident Management activities ...

data platform that powers CB’s suite of products Experience in analyzing and troubleshooting production database issues using Redgate monitoring/logs, with strong root‐cause analysis and performance diagnostics skills Analyse, design, and implement database solutions for given business and technical problems Enhance existing backend data … data modelling decisions Hands‐on experience with database monitoring tools such as Redgate SQL Monitor to diagnose production issues, analyze performance bottlenecks, and perform root‐cause analysis Experience with SQL Server database release processes, including schema migrations, deployment scripts, versioning, rollback strategies, and production release validation Solid ...

improving the infrastructure for VDI solution. Focus areas include availability, security, performance, and user experience. You will solve sophisticated infrastructure and application challenges, perform root cause analysis, lead post-incident reviews, automate to reduce operational workload, and continually improve platform dependability through enhanced monitoring, self-service … observability solutions using Dynatrace, Grafana, ELK/OpenSearch, Splunk, CloudWatch, or similar tools. Understanding of production support practices, including incident response, handling blocking issues, root-cause analysis, documentation, and continuous service improvement. Familiarity with HPC workload management tools, such as IBM Spectrum LSF or comparable schedulers ...

failover, degradation handling and recovery testing. Embed reliability, security, performance and operational-readiness expectations into engineering delivery. Support major incidents, post-incident reviews and root-cause analysis, ensuring improvement actions are owned and delivered. Use DORA, availability, recovery and operational metrics to identify risks and evidence progress. … expertise in Terraform, GitHub, GitHub Actions, CI/CD pipeline design, deployment automation and release support. Practical knowledge of incident management, problem management, root-cause analysis and operational readiness. Good awareness of Site Reliability Engineering principles, with the ability to apply them pragmatically to DevOps and platform ...

fleet end-to-end, including setup, maintenance, and troubleshooting. Maintain FOB office environments to ensure they are always in excellent working order. Incident Management & Root Cause AnalysisInitiate tracking of potential business blocking issues and partner with engineering teams to drive to full resolution. Go beyond the quick … conduct thorough root cause analysis and implement solutions that prevent recurrence. Apply a proactive troubleshooting mindset to identify systemic issues before they affect users at scale. Systems Administration & AutomationInstall, configure, and maintain Windows and Mac workstations across the organisation. Implementation of process automations that reduce friction ...

application and cloud teams Lead technical investigations - resolve platform incidents, event processing failures and integration problems, providing SME support during major incidents and driving root cause analysis Build integrations and automation - connect monitoring with ServiceNow, ITSM, reporting and automation tooling via gateways, APIs and event forwarding … administration skills and deep understanding of event processing, correlation and alert lifecycle management Experience integrating monitoring with ServiceNow and automation platforms Excellent troubleshooting and root cause analysis skills, within an ITIL-aligned Incident, Problem and Change environment Confident communication and stakeholder management with both technical ...

final escalation point for complex technical issues. You'll take ownership of incidents end-to-end, focusing on deep technical investigation, root cause analysis, and delivering long-term solutions -not just quick fixes. Working across modern on-prem, virtualised, and cloud environments, you'll support a wide … Line teams Owning and resolving complex incidents and problems through to completion Performing in-depth troubleshooting across infrastructure, cloud, and EUC environments Conducting root cause analysis and implementing permanent fixes Supporting users via tickets, phone, email, and remote sessions Managing and prioritising workload in line with SLAs ...

using Terraform, state management, and version control to deliver consistent, automated environments Own and lead major incidents end-to-end, using structured troubleshooting and root cause analysis to drive swift resolution while minimising customer impact Proactively monitor and optimise platforms, identifying and resolving potential issues before they … repeatable solutions You take full ownership of complex, high‐impact incidents, leading them end‐to‐end with clear communication, structured troubleshooting, and meaningful root cause analysis You stay calm under pressure, confidently coordinating across teams to minimise customer impact and drive fast resolution You proactively monitor ...

/OSMF.Manage storage volume allocation, capacity planning, and utilization reporting. Support and participate in disaster recovery testing and recovery exercises. Perform root cause analysis for storage-related incidents and implement preventive actions. Collaborate with systems programming, network, database, and application teams to ensure seamless service delivery. Utilize … perform long-term capacity planning activities. Participate in software installations, maintenance activities, infrastructure upgrades, and storage migrations. Support critical incident resolution and contribute to root cause analysis initiatives. Participate in disaster recovery planning, testing, and execution activities. Provide after-hours and weekend support for maintenance windows ...