1 to 25 of 124 Remote Service Design Jobs in England

Service Designer – Public Sector (2 Roles: Junior & Mid-Level) Level: P2 – Junior: £33,000 – £55,000 P3 – Mid-Level: Up to £76,000 + 10% bonus Location: London | Hybrid working Function: Design | Service Design | Public Sector Digital Delivery Industry: Consulting | Digital Services | Government & Public Sector Design public services that put people first. Shape systems that … make a difference. A global design-led consultancy is expanding its public sector design team and is hiring two Service Designers – one at junior level and one at mid-level – to help drive the delivery of impactful, human-centred services across central government and public health. These roles sit within a dynamic, cross-functional team embedded in … of users. You'll collaborate with researchers, technologists, and delivery leads to reimagine public services that are inclusive, scalable, and fit for purpose. Whether you’re just establishing your service design career or stepping into a more autonomous role, this is a chance to be part of a high-impact studio that blends strategy, design, and delivery More ❯

Service Designer – Public Sector (2 Roles: Junior & Mid-Level) Level: P2 – Junior: £33,000 – £55,000 P3 – Mid-Level: Up to £76,000 + 10% bonus Location: London | Hybrid working Function: Design | Service Design | Public Sector Digital Delivery Industry: Consulting | Digital Services | Government & Public Sector Design public services that put people first. Shape systems that … make a difference. A global design-led consultancy is expanding its public sector design team and is hiring two Service Designers – one at junior level and one at mid-level – to help drive the delivery of impactful, human-centred services across central government and public health. These roles sit within a dynamic, cross-functional team embedded in … of users. You'll collaborate with researchers, technologists, and delivery leads to reimagine public services that are inclusive, scalable, and fit for purpose. Whether you’re just establishing your service design career or stepping into a more autonomous role, this is a chance to be part of a high-impact studio that blends strategy, design, and delivery More ❯

and services. Your role will include: Conducting research and analysis to understand user needs, pain points, and behaviours across large and complex journeys. Collaborating with stakeholders to define measurable service goals and objectives. Developing service blueprints, customer journey maps, and other service design artifacts to visualize and communicate the end-to-end service experience. Integrating … design decisions across the multiple layers involved in delivering and running a service, including people, process, policy, legal, data, technology etc. Identifying opportunities for service improvement and innovation, and proposing design solutions that address user needs and meet business goals. Facilitating workshops and co-design sessions with users, stakeholders and cross-functional teams to ideate … and iterate on service design concepts. Working closely with user researchers to integrate user insights into service design decisions. Collaborating with product managers and developers to ensure the feasibility and implementation of service design solutions. Conducting usability testing and gather user feedback to continuously refine and improve service experiences. Staying up-to-date More ❯

and services. Your role will include: Conducting research and analysis to understand user needs, pain points, and behaviours across large and complex journeys. Collaborating with stakeholders to define measurable service goals and objectives. Developing service blueprints, customer journey maps, and other service design artifacts to visualize and communicate the end-to-end service experience. Integrating … design decisions across the multiple layers involved in delivering and running a service, including people, process, policy, legal, data, technology etc. Identifying opportunities for service improvement and innovation, and proposing design solutions that address user needs and meet business goals. Facilitating workshops and co-design sessions with users, stakeholders and cross-functional teams to ideate … and iterate on service design concepts. Working closely with user researchers to integrate user insights into service design decisions. Collaborating with product managers and developers to ensure the feasibility and implementation of service design solutions. Conducting usability testing and gather user feedback to continuously refine and improve service experiences. Staying up-to-date More ❯

As a Service Designer, you will be joining the growing and exciting Digital Factory community who are continually sharing knowledge and expertise. We are all passionate about user-centred design, critical thinking, problem solving and designing and building digital services and products. Working at Capgemini Invent would give you opportunities to develop and grow, working with major clients … you may have to travel to client locations. What you'll do Maximise the value we deliver for our clients right from the inception to real life application of Service Design. Support our clients through the end-to-end service design process to design and develop innovative products and services. This process will be all the … way from ideation and inception through to solution build and testing. Champion user-centricity - with a set of tools and methods you can draw upon to embed design thinking/user-centricity Work on new ideas and work alongside solution team to design and develop innovative products and services Use current and emerging trends to identify and lead More ❯

As a Service Designer, you will be joining the growing and exciting Digital Factory community who are continually sharing knowledge and expertise. We are all passionate about user-centred design, critical thinking, problem solving and designing and building digital services and products. Working at Capgemini Invent would give you opportunities to develop and grow, working with major clients … you may have to travel to client locations. What you'll do Maximise the value we deliver for our clients right from the inception to real life application of Service Design. Support our clients through the end-to-end service design process to design and develop innovative products and services. This process will be all the … way from ideation and inception through to solution build and testing. Champion user-centricity - with a set of tools and methods you can draw upon to embed design thinking/user-centricity Work on new ideas and work alongside solution team to design and develop innovative products and services Use current and emerging trends to identify and lead More ❯

Service Designer £45,000 to 75,000 GBP Hybrid WORKING Location: Central London, Greater London - United Kingdom Type: Permanent Senior Service Designer - (Must Have Public Sector Experience) Location: London (Hybrid) Level: Mid and Senior Levels Available Salary: £40,000 to £75,000 + 10% bonus + benefits (DOE and various levels available) Clearance: Must be eligible for UK … Security Clearance The Opportunity We are looking for a Senior Service Designer to join a cross-functional delivery team working on impactful public sector programmes. In this role, you'll take a lead in shaping user-centred services that support critical systems and improve the lives of citizens. You'll bring design thinking into complex environments, helping align … user needs with strategic and technical delivery. The Role As a Senior Service Designer, you will: Lead service design efforts across discovery, alpha, beta, and live phases Plan and conduct research, co-creation, and design activities with users and stakeholders Map end-to-end services and ecosystems to uncover gaps, opportunities, and user pain points Develop More ❯

Service Designer Department: Product Employment Type: Full Time Location: London Reporting To: Mayssa Benchenaa Compensation: £60,000 - £70,000/year Description Leading the way in electric vehicle charging, we've been at the forefront of adoption in the UK since 2009. With over 250,000 charge points installed so far, we make EV ownership simple and affordable. Partnering … should be within a reasonably commutable distance to our office (Gray's Inn Road, London, WC1X 8HB). Join the EVolution: In this position, you'll be joining the Design department, your main responsibilities will include: Developing service blueprints, journey maps, and user personas to guide design decisions Champion service design best practices and a … user-centred design approach across Pod Ideate, prototype, and iterate new service concepts and solutions Conduct user research to uncover insights, behaviours, and needs Organise and facilitate workshops and co-design sessions with stakeholders and users Work closely within cross-functional teams to align services with user needs and business objectives Assess service performance and recommend More ❯

Lead Service Designer - £75,000-£90,000 + 5% bonus - UK-wide (Hybrid with travel to 1-2 days per month) Shape the future of public services We're looking for a Lead Service Designer to guide the design of complex, user-centred services for a major government department. You'll set the vision, foster collaboration across … opportunity to work on transformational projects where the solution isn't always obvious, but your expertise and creativity will bring clarity and impact. What you'll do Lead complex service design projects from concept to delivery Champion user-centred design and GOV.UK service standards Coach and mentor teams in iterative, hypothesis-driven design practices Plan … and run inclusive, accessible, and sustainable design sessions Integrate data-driven insights into design decisions Build strong relationships with senior stakeholders and multidisciplinary teams Align user needs with organisational goals in a complex, evolving landscape What you'll bring Proven track record leading service design in government/public services Strong understanding of GOV.UK service More ❯

A boutique management consultancy specialising in local government innovation and digital transformation is seeking an experienced Senior Consultant with a strong background in service design, organisational change and technology-enabled transformation. This role will support a high-impact capability-building programme within a local authority, with a focus on embedding digital tools and data-driven approaches into service delivery. You will work closely with senior service leads across Local Authority Transformation, helping them adopt user-centered design practices alongside digital and data capabilities. You will coach teams on integrating service design with agile delivery, low-code platforms, and data visualisation tools, enabling sustainable transformation and improved outcomes for residents. Key Responsibilities: Provide hands … on coaching to service leads on applying service design and digital transformation tools Design and deliver training sessions that integrate user-centered design with digital workflows, agile methods and data literacy Support service leaders to embed digital thinking into service redesign and organisational reform Collaborate with transformation teams, IT, data and digital leads More ❯

A boutique management consultancy specialising in local government innovation and digital transformation is seeking an experienced Senior Consultant with a strong background in service design, organisational change and technology-enabled transformation. This role will support a high-impact capability-building programme within a local authority, with a focus on embedding digital tools and data-driven approaches into service delivery. You will work closely with senior service leads across Local Authority Transformation, helping them adopt user-centered design practices alongside digital and data capabilities. You will coach teams on integrating service design with agile delivery, low-code platforms, and data visualisation tools, enabling sustainable transformation and improved outcomes for residents. Key Responsibilities: Provide hands … on coaching to service leads on applying service design and digital transformation tools Design and deliver training sessions that integrate user-centered design with digital workflows, agile methods and data literacy Support service leaders to embed digital thinking into service redesign and organisational reform Collaborate with transformation teams, IT, data and digital leads More ❯

Service Designer Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary Negotiable, DoE, plus company benefits. About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a … yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering … commercial transport Role Summary Do you want to be part of a team winning some of the most exciting technology-related assignments in the UK public sector? As a Service Designer at Triad, you will play a significant role in our client assignments. You will be responsible for designing end-to-end services, ensuring that user needs, business goals More ❯

considering long-term sustainability in all our decisions. We are currently seeking a Lead Deal Architect/Solution Manager with a focus on designing and developing tailored IT Managed Service Solutions to meet the unique needs of our clients. In this role, you will delve into understanding client requirements and create tailored solutions that effectively address their specific business … apply and join us on this exciting journey. What you'll do Guiding the pre-sales team and collaborating effectively with subject matter experts as necessary to manage the Service Design process (incl. Due Diligence) to ensure internal and external milestones of a sales campaign are met. Facilitating the service and commercial negotiations (with respect to the … IT managed service design) with support from the sales and pre-sales teams. Setting an example for Service Architects & Designers in terms of work ethics, engagement, and integrity. Support and mentor more junior team members. Qualification Participate in the evaluation of opportunities and customer requirements against Computacenter's capabilities and strengths. Participate in customer-specific campaigns, coordination More ❯

Lead Service Designer – Maternity leave cover Location: Hybrid (they have an office in most major cities in UK) Maternity leave cover - fixed term Improve internal customer experience for a blue chip org About the Role We’re hiring a Lead Service Designer to execute meaningful, complex transformation projects in a large, global professional services organisation. Sitting within a … dynamic CX team, this role will have you working on initiatives that span business service transformation, digital culture enablement, internal platform redesigns and more. You'll work across a wide range of strategic initiatives, from shaping CX roadmaps to running discovery sprints, from end-to-end service reviews to digital literacy programs. You’ll be hands-on, leading … user research, prototyping, and facilitating impactful workshops, while also influencing at a senior level. You'll help embed design deeply into the way the business thinks, plans, and delivers. It’s a rare opportunity to shape from within, in a company that’s building its design maturity and has strong appetite for innovation. You’ll be working with More ❯

Head of Client Service Excellence page is loaded Head of Client Service Excellence Apply locations Cannon Street, London time type Full time posted on Posted 2 Days Ago job requisition id R_15017 Job Title Head of Client Service Excellence Job Description So, who are we? Hello, we're IG Group. We are a publicly-traded FTSE250 … are laser focused on increasing the number of active clients we serve to drive sustainable growth. Your role in the Team's Success IG Group's Head of Client Service Excellence is a senior leadership position within the Trading & Operations function and a key stakeholder for growth and success across the group. We're seeking a proven customer service excellence leader who can architect our future-state service vision and strategy, and elevate our client service to world-class standards. This role requires someone who has built exceptional service operations and can leverage their expertise to rapidly transform our capabilities through strategic digital enablement. This is a rare opportunity to define the "north star" for More ❯

Clearance: DV + UK Sole National You will join a global IT consultancy who are delivering digital transformation to a central government agency. The role: Strategic network delivery of design artifacts in alignment with project schedule. Artefacts include, but not limited to: Site specific network design (HLD/LLD) Passive infrastructure design and laydown System specific active … equipment installation design Rack layouts Patching schedules Enterprise, Local IT & Other Government Department (OGD) System Owner engagement to ensure alignment of proposed system implementation. Strong technical background with understanding of end-to-end system design and dependencies. Network Architecture & Design Network Implementation Passive (fibre & copper, vertical (backbone) & horizontal) infrastructure design LANs & WANs WAN circuit dependencies and … provisioning Data Encryption (cryptos) End User Device (EUD), computer storage, etc dependencies upon network infrastructure. Uninterruptible Power Supplies (UPS) Understanding of system delivery lifecycle through Service Design, Service Transition, Service Acceptance and Live Service Working collaboratively with Service Architects on Service Assurance and Service Gate Reviews. Requirements analysis and ability to develop More ❯

or DV + UK Sole National You will join a global IT consultancy who are delivering digital transformation to a central government agency. The role: Strategic network delivery of design artifacts in alignment with project schedule. Artefacts include, but not limited to: Site specific network design (HLD/LLD) Passive infrastructure design and laydown System specific active … equipment installation design Rack layouts Patching schedules Enterprise, Local IT & Other Government Department (OGD) System Owner engagement to ensure alignment of proposed system implementation. Strong technical background with understanding of end-to-end system design and dependencies. Network Architecture & Design Network Implementation Passive (fibre & copper, vertical (backbone) & horizontal) infrastructure design LANs & WANs WAN circuit dependencies and … provisioning Data Encryption (cryptos) End User Device (EUD), computer storage, etc dependencies upon network infrastructure. Uninterruptible Power Supplies (UPS) Understanding of system delivery lifecycle through Service Design, Service Transition, Service Acceptance and Live Service Working collaboratively with Service Architects on Service Assurance and Service Gate Reviews. Requirements analysis and ability to develop More ❯

Clearance: DV + UK Sole National You will join a global IT consultancy who are delivering digital transformation to a central government agency. The role: Strategic network delivery of design artifacts in alignment with project schedule. Artefacts include, but not limited to: Site specific network design (HLD/LLD) Passive infrastructure design and laydown System specific active … equipment installation design Rack layouts Patching schedules Enterprise, Local IT & Other Government Department (OGD) System Owner engagement to ensure alignment of proposed system implementation. Strong technical background with understanding of end-to-end system design and dependencies. Network Architecture & Design Network Implementation Passive (fibre & copper, vertical (backbone) & horizontal) infrastructure design LANs & WANs WAN circuit dependencies and … provisioning Data Encryption (cryptos) End User Device (EUD), computer storage, etc dependencies upon network infrastructure. Uninterruptible Power Supplies (UPS) Understanding of system delivery lifecycle through Service Design, Service Transition, Service Acceptance and Live Service Working collaboratively with Service Architects on Service Assurance and Service Gate Reviews. Requirements analysis and ability to develop More ❯

Hybrid working of 2/3 days on site in Vauxhall or Stratford My client are looking for a Network Engineer who will work on: * Strategic network delivery of design artifacts in alignment with project schedule. Artefacts include, but not limited to: Site specific network design (HLD/LLD) Passive infrastructure design and laydown System specific active … equipment installation design Rack layouts Patching schedules * Enterprise, Local IT & Other Government Department (OGD) System Owner engagement to ensure alignment of proposed system implementation. * Strong technical background with understanding of end-to-end system design and dependencies. Network Architecture & Design Network Implementation Passive (fibre & copper, vertical (backbone) & horizontal) infrastructure design LANs & WANs WAN circuit dependencies and … provisioning Data Encryption (cryptos) End User Device (EUD), computer storage, etc dependencies upon network infrastructure. Uninterruptible Power Supplies (UPS) * Understanding of system delivery lifecycle through Service Design, Service Transition, Service Acceptance and Live Service Working collaboratively with Service Architects on Service Assurance and Service Gate Reviews. * Requirements analysis and ability to develop More ❯

reside in close proximity to our central offices in London. About the Role We're looking for a versatile Technical Product Manager who blends product thinking with business consulting, service design and technical fluency. You'll lead discovery through hands-on workshops, shape delivery plans, and stay close to the tech, especially in AI-enabled, data-rich environments … plays a key part in pre-sales and early-stage planning, facilitating scoping sessions, engaging senior stakeholders and turning complex opportunities into actionable roadmaps. What You'll Be Doing Design, facilitate, and document discovery workshops (design thinking, service blueprinting, prioritisation, technical deep dives) to uncover user needs and align stakeholders. Own the discovery and definition of digital … data scientists, and designers to deliver high-impact solutions, aligning feasibility with user value. Support GenAI- or AI-driven product development, including helping shape early MVPs or PoCs. Use service design methods to map experiences, identify opportunity areas, and align teams and stakeholders around user needs and business priorities. Define and manage the product backlog; lead sprint planning More ❯

Senior Service Designer 📍 London (Hybrid – 2–3 days onsite) 💰 Up to £76,000 + 10% Bonus + Benefits 🕊️ Permanent | Public Sector Focus We’re partnering with a global design consultancy, part of one of the world’s largest tech and transformation businesses, as they grow their public sector design team in London. They’re looking for a … Senior Service Designer to help shape inclusive, scalable services that deliver measurable impact across government and healthcare. 🧠 What you’ll be doing: Leading service design work across complex, multi-stakeholder public sector programmes Translating research and policy into user journeys, service blueprints, and delivery plans Running co-creation sessions, workshops, and stakeholder engagement activities Providing design direction across agile delivery teams Supporting junior designers and championing best practice in service design Collaborating with technologists, researchers, strategists, and policy teams 👀 We’re looking for someone who: Has experience in a consulting or agency environment, working on large-scale transformation programmes Has a track record of delivering impactful service design work in public More ❯

Senior Service Designer 📍 London (Hybrid – 2–3 days onsite) 💰 Up to £76,000 + 10% Bonus + Benefits 🕊️ Permanent | Public Sector Focus We’re partnering with a global design consultancy, part of one of the world’s largest tech and transformation businesses, as they grow their public sector design team in London. They’re looking for a … Senior Service Designer to help shape inclusive, scalable services that deliver measurable impact across government and healthcare. 🧠 What you’ll be doing: Leading service design work across complex, multi-stakeholder public sector programmes Translating research and policy into user journeys, service blueprints, and delivery plans Running co-creation sessions, workshops, and stakeholder engagement activities Providing design direction across agile delivery teams Supporting junior designers and championing best practice in service design Collaborating with technologists, researchers, strategists, and policy teams 👀 We’re looking for someone who: Has experience in a consulting or agency environment, working on large-scale transformation programmes Has a track record of delivering impactful service design work in public More ❯

and are laser focused on increasing the number of active clients we serve to drive sustainable growth. Your role in the Team's Success IG Groups Head of Client Service Excellence is a senior leadership position within the Trading & Operations function and a key stakeholder for growth and success across the group. We're seeking a proven customer service excellence leader who can architect our future-state service vision and strategy, and elevate our client service to world-class standards. This role requires someone who has built exceptional service operations and can leverage their expertise to rapidly transform our capabilities through strategic digital enablement. This is a rare opportunity to define the north star for … customer service excellence in fintech, creating a digital-first service model that will enable exponential scaling, balancing automation and AI with human support, across complex, multi-jurisdictional operations. What you'll do Service Excellence Leadership Conduct rapid assessment of current state vs. best-in-class standards and identify opportunities for immediate improvement then sustained quality and transformation More ❯

Junior Service Designer – Public Sector Location: London (Hybrid) Salary: Up to £55,000 Clearance: Active SC clearance required Portfolio or examples of work required We’re looking for a Junior Service Designer who’s ready to take the next step in their career and gain hands-on experience in a consulting environment. This is an ideal role for … someone with a foundation in service design who’s eager to work on real-world challenges, learn from experienced practitioners, and contribute to services that make a meaningful impact across the UK public sector. What You’ll Do: Support service design activities across discovery, alpha, and beta phases Contribute to user research, journey mapping, and service blueprinting Help visualise complex systems and identify opportunities for improvement Collaborate with multidisciplinary teams in agile delivery environments Apply GDS service standards and inclusive design principles What You’ll Bring: 2 years experience in service design or a related discipline A portfolio or examples of work that show your thinking and approach A strong interest More ❯

Junior Service Designer – Public Sector Location: London (Hybrid) Salary: Up to £55,000 Clearance: Active SC clearance required Portfolio or examples of work required We’re looking for a Junior Service Designer who’s ready to take the next step in their career and gain hands-on experience in a consulting environment. This is an ideal role for … someone with a foundation in service design who’s eager to work on real-world challenges, learn from experienced practitioners, and contribute to services that make a meaningful impact across the UK public sector. What You’ll Do: Support service design activities across discovery, alpha, and beta phases Contribute to user research, journey mapping, and service blueprinting Help visualise complex systems and identify opportunities for improvement Collaborate with multidisciplinary teams in agile delivery environments Apply GDS service standards and inclusive design principles What You’ll Bring: 2 years experience in service design or a related discipline A portfolio or examples of work that show your thinking and approach A strong interest More ❯