2 of 2 Remote Software Support Analyst Jobs in England

Come and join our growing software support team, conveniently located in Darwen (near Blackburn), just off the M65 near Darwen Services (Junction 4). Our modern office space provides a comfortable and safe working environment for our staff. To support our in-house software, specifically developed for the wholesale industry, we are seeking a customer service … you will be doing: Answering calls and logging tickets as the first point of contact. Conducting basic investigations of tickets to ensure all necessary details are available for the Support team. Following up with clients as required. Administering call logs and maintaining high-quality call notes. Maintaining excellent communication with customers at all times. Liaising with support colleagues … once trained. What we would like from you: Extensive customer service experience, with excellent verbal and written communication skills. Understanding of ERP, Supply Chain Management, POS, and Stock Control software; basic troubleshooting of Windows systems is desirable but not essential as training is provided. Aptitude and enthusiasm for learning new skills. Resilience, flexibility, and the ability to think critically. More ❯

Lead Software Support Analyst Location: Newport (Hybrid – 1 day on-site per week, additional days initially for onboarding)Salary: £40,000 - £45,000Type: Full-time, Permanent VIQU is partnering with a well-established public sector organisation to recruit a Lead Software Support Analyst. This is a fantastic opportunity for someone with strong leadership skills to … manage a small team and oversee the timely resolution of software application issues within a mission-driven and supportive environment. Key Responsibilities: Lead and manage a small support team, ensuring effective day-to-day operations Oversee the timely resolution of software application issues, prioritising customer satisfaction Work closely with developers by carrying out technical support tasks … typically handled by the development team Manage and support CI/CD pipelines and related processes using Azure DevOps Maintain and troubleshoot SQL databases and related software components Collaborate with stakeholders to ensure smooth software deployment and operation Participate in initial onboarding with additional on-site days to familiarize yourself with systems and processes Provide mentorship and More ❯