2 of 2 Remote Support Supervisor Jobs in England

and you've got the supervisory skills to match, then this is your perfect role! About the role: We are looking for a dynamic Support Services Supervisor to join our team in this brand-new role. Reporting to the Support Services Manager, you will lead our Sales … Support and Tech Support teams (six people in total) and ensure the wider team, including Customer Services and Inbound Sales, works cohesively to consistently deliver outstanding service across all customer support functions. You will be dealing with predominantly Business to Business (B2B) customers, but will also support retail customers (B2C) too. As a supervisor, you'll get to really enjoy the people management aspect of the role, acting as a coach, mentor, and motivator to guide your team towards success. You'll keep operations running smoothly by coordinating tasks, reviewing quotes, approving refunds, and providing More ❯

operation and integration with other business systems. You will work closely with various departments, including business stakeholders, portfolio management, and peer technology teams, to support and enhance the use of the Fenergo platform across the organization. Primary Responsibilities: Manage and support the Fenergo application, ensuring it meets business … requirements and operates efficiently. Support the design, development, and implementation of Data Management strategies for Fenergo. Provide ongoing system administration, troubleshooting, and issue resolution. Conduct regular system maintenance, including updates, patches, and system health checks. Develop and maintain documentation related to system configurations, user guides, and troubleshooting procedures. Support integration efforts between Fenergo and other enterprise applications, ensuring data accuracy and consistency across systems. Support testing of new features and enhancements, ensuring minimal disruption to daily operations. Identify opportunities for process improvements and automation within the Fenergo platform and collaborate with stakeholders to implement solutions. Assist in More ❯