4 of 4 Remote/Hybrid ITSM Jobs in Essex

improvement. Strong communication skills with experience engaging technical and non‐technical stakeholders at all levels of an organisation. Knowledge of ITIL or other IT Service Management frameworks, with experience supporting change management and problem management processes. Relevant Microsoft, CompTIA or ITIL certifications would be advantageous. Benefits Competitive salary – aligned with ...

data integrity. Coordinate platform releases, updates, testing, supplier engagement, and continuous improvement activities. Skills and Experience Experience administering HaloP SA or a comparable PSA, ITSM, or enterprise service management platform. Strong understanding of service management processes including ticketing, SLAs, customer portals, service catalogues, assets, contracts, and knowledge management. Experience configuring ...

supporting enterprise application architectures across application, database, and infrastructure layers.* Knowledge of platform configuration management, system integration, and environment management.* Experience supporting enterprise IT service management frameworks (incident, problem, change).* Familiarity with technical governance, change management processes, and architecture documentation.* Experience working in Agile delivery environments.This ...

focuses on transforming an established service desk, shaping a data-led approach, and developing the team with strong coaching and mentoring. You will lead ITSM-driven improvements across incidents, problems and knowledge management, while driving automation and improved user satisfaction. #J-18808-Ljbffr ...