3 of 3 Remote/Hybrid Service Delivery Jobs in Essex

support for business requests either directly, through the wider IT team, partners and other 3rd parties that includes a strong focus on excellent customer service, timely communications and escalation to ensure SLAs are not breached. On-board and support new acquisitions and business changes, such as. Embrace, up-skill … Arelevant professional qualification or be able to demonstrate the appropriate experience within an equivalent role Experience of working in an Infrastructure and/or Service Delivery role Experienced coordinating activities for others (colleagues or suppliers) Project Management experience Supplier Management experience Service Delivery framework knowledge (e.g. ...

evolving to meet changing business needs. This role combines technical expertise, operational leadership, process optimisation, stakeholder engagement, and strategic planning. You will lead continual service improvement initiatives, optimise business processes, and ensure the ERP platform delivers measurable business value. The role offers a hybrid working arrangement with regular onsite … presence required in Essex. Key Responsibilities ERP Support & Operational Service Delivery Own the operational performance, stability, and support model for the Infor M3 ERP platform Lead and oversee 1st, 2nd, and 3rd line ERP support activities Drive root cause analysis and permanent resolution of recurring issues Monitor system ...

Analyst to support and enhance its IT environment. This hands-on role blends 2nd line support, systems administration, and infrastructure support , ensuring high-quality service delivery while contributing to ongoing improvements and IT projects. Key Responsibilities Provide 2nd line support, managing incidents and service requests through ...